Sabrina Hridy

Highly versatile Retail and Hospitality Professional with an MBA in Finance and a diverse international career spanning retail, banking, real estate, and education. Currently excelling at The Body Shop, leveraging expert product knowledge and sales strategy to drive customer loyalty. Proven track record in high-volume hospitality at Hotel Ibis, ensuring a welcoming atmosphere for up to 100 guests daily.

Experienced in entrepreneurial leadership as a Boutique Store Manager, and professional operations in Banking, Real Estate Sales Administration, and International Education. A collaborative communicator proficient in managing complex client relations and delivering measurable results across diverse sectors.

CUSTOMER CONSULTANT at The Body Shop (2026-01 – Present)

• Personalised skincare and beauty consultations to identify customer needs and recommend tailored product routines.
• Drove store revenue by meeting and exceeding daily KPIs and sales targets through proactive floor engagement.
• Served as a brand ambassador by educating customers on ethical beauty standards and community fair trade ingredients.
• Maintained high standards of visual merchandising and stock replenishment to ensure an inviting store environment.
• Processed transactions accurately using POS systems and managed the "Love Your Body" loyalty programme.

RECEPTIONIST AND FOOD & BEVERAGE SERVICE ASSISTANT at LUK Hospitalities Limited, Hotel Ibis (2023-08 – Present)

• Met and greeted up to 100 hotel guests daily to ensure they received a warm and friendly welcome.
• Handled incoming and outgoing telephone calls and maintained accurate check-in records.
• Prepared breakfast, lunch, and dinner for guests and served meals on time.
• Collaborated with maintenance and housekeeping to keep the hotel clean and tidy.
• Dealt with complaints and organised solutions effectively to ensure customer satisfaction.

STORE MANAGER at Safery Boutique (2012-09 – 2022-12)

• Launched and managed an online and offline boutique specializing in fashion apparel, demonstrating entrepreneurial acumen and passion for retail clothing.
• Developed and implemented strategic marketing plans to attract customers, resulting in a steady growth of online and in-store traffic.
• Collaborated with suppliers and designers to ensure a diverse and appealing product selection, aligning with latest fashion trends.
• Led the customer service initiatives, resulting in a high level of customer satisfaction and retention.
• Managed inventory effectively, maintaining optimal stock levels and minimizing wastage, thus ensuring a smooth retail operation.

SALES ADMIN at Sanmer Properties Ltd (2019-05 – 2021-04)

• Managed administrative duties in the sales department, contributing to smooth and efficient operations.
• Supported the sales team in prospect research, lead generation, and tracking of sales activities.
• Helped in the preparation of sales presentations and reports, demonstrating proficiency in Microsoft Office Suite.
• Interacted with clients professionally to address inquiries and resolve concerns, promoting customer satisfaction.
• Assisted in maintaining and updating property listings, ensuring accuracy and completeness of information.

TEACHER at Cygnus International School (2017-08 – 2018-12)

• Developed and implemented innovative lesson plans tailored to meet the diverse needs of students, helping to improve overall student performance.
• Evaluated students' progress regularly and provided feedback, leading to an average improvement of 15% in students' grades over the course of one academic year.
• Promoted a positive and engaging learning environment, enhancing students' interest in subjects and participation in class activities.
• Worked collaboratively with other teachers and parents to address students' needs, fostering a comprehensive approach to student development and success.

JUNIOR OFFICER at Southeast Bank Limited (SEBL) (2014-09 – 2016-12)

• Elevated from the position of an intern to Junior Officer due to exceptional performance and dedication.
• Handled customer transactions and inquiries, ensuring a high level of customer service at all times.
• Worked closely with other banking departments to deliver comprehensive banking solutions to clients.
• Assisted in maintaining compliance with banking laws and regulations, demonstrating a strong understanding of the banking sector.
• Contributed to the team that successfully increased the number of active accounts by 20% during tenure.

MASTER OF BUSINESS ADMINISTRATION (MBA) in Finance – Chittagong Independent University (2013-01 – 2014-12)

BACHELOR OF BUSINESS ADMINISTRATION (BBA) in Marketing – Independent University Bangladesh (2009-01 – 2012-12)