Business Support / Project Admin (Temp) - Various Clients via Office Angels - London
(2026-05)
Currently undertaking project administration assignments to maintain active delivery experience whilst pursuing Legal Project Management roles. Assignments include: Hilton Direct Group, London • Audi Group, London
- Liaised directly with senior stakeholders to chase and manage contract sign-off, requiring confident and professional communication across functions.
- Produced and maintained project documentation, task trackers and assignment logs to support delivery across fast-paced, cross-functional environments.
- Worked extensively with Microsoft Excel for data tracking, reporting and project administration tasks, with a high degree of accuracy and attention to detail.
Junior Project Manager/Coordinator (Project Lead responsibilities) - Civica Elections - London
(2024-07 - 2026-03)
- Led initiation and planning across multiple legally regulated projects, defining scope, milestones and resourcing requirements through the full matter lifecycle — achieving a 97% on-time completion rate.
- Managed multiple concurrent projects from initiation through delivery and closure, maintaining ownership of project plans, milestones, RAID logs, actions and governance documentation.
- Led cross functional teams comprising Digital, Postal, Data, Results Analysis, and Web Development functions to ensure delivery against agreed timelines and client requirements.
- Facilitated project meetings, tracked dependencies, escalated risks and maintained delivery momentum across several workstreams simultaneously.
- Produced project closure documentation, post project reporting, lessons learned and post implementation reviews to support continuous improvement initiatives.
- Managed new business intake processes end-to-end: conflict checks, matter setup, file opening, AML checks and engagement letter preparation.
- Monitored WIP, tracked budgets and escalated risks proactively using CESvotes and JMS, ensuring matters remained on time and on budget.
- Administered billing processes including invoice preparation, narrative time entry and financial reporting, ensuring accuracy against matter budgets.
- Collaborated with legal and compliance teams to maintain adherence to electoral law, GDPR and internal governance frameworks, managing regulatory and commercial risk throughout.
- Maintained accurate matter data and produced structured reporting including delivery plans, status dashboards and matter checklists to support senior stakeholder decision-making.
- Built trusted client relationships, providing structured updates, managing expectations and ensuring alignment at each stage of the project lifecycle.
- Identified and implemented process improvements to NBI and matter management workflows, enhancing delivery consistency and team standards.
Housing Benefit Dispute Officer - Harrow Council - London
(2018-12 - 2024-07)
- Managed complex, legally regulated casework through the full case lifecycle, ensuring compliance with housing law, internal policy and statutory requirements.
- Administered billing and invoicing processes: produced pre-bills, edited fee narratives and managed financial documentation in line with council policy directly transferable to law firm WIP and billing workflows.
- Prepared case documentation and tribunal submissions in collaboration with legal representatives and crossfunctional teams.
- Assessed regulatory and commercial risk across complex cases, escalating to Audit and Investigation where required, with strict adherence to legislation.
- Contributed to process improvement initiatives, enhancing accuracy, timeliness and quality across case and matter management operations.
Benefit Assessment Officer - Brent Council - Wembley
(2006-09 - 2018-12)
- Administered legally compliant benefit assessments under statutory legislation across a high-volume caseload spanning over 12 years, consistently achieving 95%+ quality benchmarks in decision accuracy and timeliness.
- Managed intake administration including file opening, conflict checks and AML documentation, building the foundation for structured matter management practice.
- Produced client-facing documentation supporting appeals, audits and enforcement actions, including pre-bill preparation and detailed financial reporting.
- Contributed to process optimisation projects, streamlining workflows and improving service standards across the team.
