Sabrina Rumenova

Dedicated and people-focused professional with experience in customer service and community outreach. Strong ability to build trusting relationships, understand customer needs, communicate information clearly, and provide friendly, professional support. Confident in answering questions, addressing concerns, and helping customers make informed decisions. Trilingual in English, Bulgarian, and Turkish, with excellent interpersonal and cross-cultural communication skills.

Pioneer Evangelist - London City Mission - London

(2022-01)

• Completed the Pioneer Course, a structured training programme in community engagement and intercultural communication.
• Built and maintained meaningful relationships with individuals from Muslim communities across London, demonstrating cultural sensitivity and respect.
• Designed and delivered outreach activities, including community events, discussion groups, and one-to-one support sessions.
• Collaborated with team members to plan and execute engagement projects, contributing to programme strategy and impact reporting.
• Developed strong public speaking and active listening skills through regular community presentations and conversations.

Childcare Assistant

Part-Time

• Supervised and cared for children ranging from toddlers to primary school age, ensuring a safe and nurturing environment.
• Planned and facilitated age-appropriate activities to support physical, social, and cognitive development.
• Communicated effectively with parents and guardians, providing updates on children's progress and wellbeing.
• Supported children with varying needs, adapting activities to ensure inclusivity and engagement.

Customer Service Assistant

• Provided friendly, professional customer service, taking the time to understand customers' needs and ensure they were satisfied with their purchases.
• Answered customer questions clearly and confidently, providing accurate information about products and addressing concerns or uncertainties.
• Built positive relationships with customers through active listening, genuine engagement, and a helpful approach, developing trust and rapport.
• Demonstrated strong communication and interpersonal skills when assisting customers and recommending products suited to their needs.
• Worked effectively as part of a team to maintain a welcoming environment and deliver a consistently high standard of customer service.

Pioneer Course - Community engagement, intercultural communication, and outreach methodology - London City Mission

College Studies - English, Mathematics, Information Technology - CONEL – College of Haringey, Enfield and North East London (2017-01 - 2020-12)

Secondary Education - History, Art, and Mathematics - Greece (2008-01 - 2013-12)