Client Relationship Senior Executive
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25 years experience working in legal environment and the Cambridge market. Exceptional understanding of client needs and identification of cross-referral opportunities. Highly confident in working with all levels of staff.
Embraces training and excels in tutoring junior client relationship execs and mentoring lawyers in building client relationships. Forward thinker - loves to brainstorm and implement change to improve and simplify processes. Experienced at managing support staff and working alongside lawyers.
Pivotal involvement in restructuring of support services. Exceptional organisational skills. Able to prioritise workload and work on own initiative.
Client Relationship Senior Executive - Mishcon De Reya
(2022-01 - 2024-12)
Following Taylor Vinters merger. Identify key clients and manage portfolio with fast growth potential to work with, track and identify opportunities for cross referrals. Conducting data analysis and devising actionable insights to inform and deliver to lawyers.
Managing mostly early-stage client portfolio to maximise fast growth, demonstrate client growth, patterns, cross referrals, training opportunities, event invites and year-to-year figures. Meet with client lead lawyer quarterly to plan and execute bespoke growth strategy covering training/invites to events, news on client, client recruitments, billing, possible legal products on offer to suit client, cross referrals and next steps to keep client embedded. Looking at clients in similar business areas to those in portfolio to see which legal services have/haven't yet been offered them, to draw up a timeline on legal offerings for lead lawyer to share with their client to demonstrate growth for the client, resulting in further instruction and greater working relationship.
Direct "non legal go to" to client contact for sharing event invites, training opportunities for their staff, advice on legal discipline area for new instructi
Client Relationship Executive - Taylor Vinters LLP
(2020-01 - 2022-12)
On returning from maternity leave, a new role, better suited to skills was developed, following recruitment of a Client Relationship Director. Led and was responsible for a project called Dealflow - working with Corporate/Tech and Employment lawyers of all levels to review and grow their "mostly" start-up clients encouraging cross referrals. Worked on and presented PowerPoints to lawyers to demonstrate growth for their client and worked with a lead lawyer of each client to encourage growth behind the legal scenes.
Support Services Team Leader - Taylor Vinters LLP
(2007-01 - 2019-12)
Taylor Vinters had a restructure in May 2011, in which the support staff structure was changing, where Support Services Team Leaders (3 in total) would manage the support staff, instead of the lawyers. Applied for the Team Leader position to manage the Team Assistants (secretaries to the lawyers) and was awarded this position. For the next year, managed 28 Team Assistants.
Commercial Property Secretary - Taylor Vinters LLP
(1999-01 - 2007-12)
During first year, worked in Commercial Property, Residential, Deeds and Wills, Employment, Corporate, Private Client and Personal Injury. Also covered reception on occasion. Loved working in Commercial Property, and stayed in Property for 10 years. In Property, supported 3 lawyers (one Partner and two Seniors).
Waitress to Front of House Manager - The Anchor Inn, Sutton Gault - Sutton
(1997-01 - 1999-12)
Joined The Anchor in Sutton whilst at Sixth form and worked up in four years from waitress to front of house. Gained many people skills from this role and worked with a wide range of pleasant and difficult customers. Also arranged the weekly rota. At the age of 18, managed the waitresses on duty, whilst offering a first-class service to customers.
Inn, at the time of employment, had 3 Stars, and customers expected a high level of customer service, which was received. Customers would return week after week.
GNVQ in Sports & Leisure – Advanced - Sports & Leisure - Ely Sixth Form College
Secretarial course - Secretarial - Ely Sixth Form College
