Sadiya Md

Handled customer queries through email and chat regarding orders, deliveries, returns, refunds, and product information. Assisted customers with order tracking, cancellations, exchanges, and replacements. Ensured customer satisfaction by providing accurate and timely resolutions.

Customer Service Associate (Non Voice Process) at Amazon UK (2022-09 – 2026-06)

• Handled customer queries through email and chat regarding orders, deliveries, returns, refunds, and product information.
• Assisted customers with order tracking, cancellations, exchanges, and replacements.
• Ensured customer satisfaction by providing accurate and timely resolutions.
• Worked on Amazon UK systems and tools to manage customer accounts and update order information.
• Maintained high accuracy in documentation and followed company policies and SOPs.
• Collaborated with internal teams to resolve customer concerns effectively.

Bachelor of Commerce in Commerce – VMS Degree College (2022)