Saeed Ahmed Chowdhury

A highly motivated and reliable individual with strong experience in customer service, crowd management and front-line customer support. Skilled at helping customers in busy situations, carrying out safety checks and communicating clearly with people from all backgrounds. Confident working under pressure with a positive attitude and a strong work ethic.

Retail Security Officer - Total Security Services (TSS) c/o G4S

(2024-01)

• Patrolling and monitoring retail stores and shopping centres to maintain a safe environment for customers and staff.
• Assisting customers with directions, guidance, and general enquiries.
• Monitoring CCTV and reporting any suspicious behaviour or safety concerns.
• Managing incidents, complaints, and crowd control during busy periods while following health and safety procedures.

Door Supervisor - Pavilion Security

(2022-01)

• Supervising venue entrances with strong attention to detail and effective visitor management.
• Greeting visitors, checking identification, and providing a professional and friendly customer service experience.
• Carrying out safety checks and searching for prohibited items when required.
• Ensuring visitor numbers remain within safe limits and that venue rules and safety procedures are followed.

Tele Sales and Marketing Executive - UK Business Solutions Limited

(2016-02 - 2020-12)

• Contacting new and existing customers by phone and email to promote products and services.
• Conducting market research and identifying customer needs and interests.
• Gathering customer feedback to help improve service quality and product performance.
• Meeting businesses to present, promote and sell products.

Customer Care Representative - Service Solutions Limited

(2014-06 - 2016-02)

• Welcoming customers as the first point of contact and providing a helpful, professional service.
• Handling customer enquiries, issues and complaints with a calm and solution-focused approach.
• Recording customer information and managing sales enquiries accurately.
• Promoting products, completing sales, and maintaining a clean and organised workspace.

Office Executive - Hexa's Education

(2013-10 - 2014-05)

• Assisting students with applications to study abroad in the UK, USA, Canada, and Europe.
• Managing customer enquiries by phone, email, and face to face in a professional and organised manner.
• Completing daily administrative and clerical tasks using Microsoft Office.
• Preparing invoices, handling cash, and supporting budget and account management.

MSc - Marketing Communications - UWE Bristol

Master of Social Sciences (MSS) - Economics - National University Sylhet

Bachelor of Social Sciences (BSS) - Economics - National University Sylhet A Levels equivalent - Higher Secondary School Certificate

GCSEs equivalent - Secondary School Certificate