Safffron Rose

Dedicated, determined and reliable Customer Service professional with experience in housekeeping and Customer Service. Possesses leadership skills and enjoys using my initiative. Skilled in maintaining high standards of cleanliness, providing exceptional customer service, and working efficiently in fast-paced environments.

Strong attention to detail and ability to multitask while ensuring guest satisfaction. Capable of working as part of a team and individually. Looking for a full-time role where it's possible to utilise my skills and experience.

Available to start immediately.

Housekeeping Assistant at Sandfords Holiday Park (2019-01 – 2025-01)

Housekeeping Assistant at Sandfords Holiday Park responsible for maintaining guest rooms and common areas to high standards, responding to customer enquiries, and assisting with caravan maintenance.

• Cleaned and maintained guest rooms and common areas to high standards.
• Reported maintenance issues promptly to ensure guest comfort.
• Responded to customer enquiries in a friendly and professional manner.
• Assisted with painting the caravans whenever required.
• Followed strict hygiene and safety protocols.
• Completed any other ADHOC tasks.

Housekeeping Team Leader at Wareham Forest Lodges (2017-01 – 2019-01)

Housekeeping Team Leader responsible for supervising housekeeping staff, conducting inspections, managing inventory, and handling guest requests to ensure satisfaction and high standards of cleanliness.

• Supervise and coordinate housekeeping staff to ensure timely and efficient cleaning of rooms and public areas.
• Conduct regular inspections to maintain high standards of cleanliness and presentation.
• Manage inventory of cleaning supplies and ensure cost-effective usage.
• Handle guest requests and resolve issues promptly to ensure satisfaction.
• Helped create a positive and vibrant culture and working environment.
• Adhered to health and safety standards and procedures.
• Completed any other ADHOC tasks.

Customer Service Assistant at Texaco (2016-01 – 2017-01)

Customer Service Assistant responsible for handling customer enquiries, stock rotation, maintaining cleanliness, and processing cash and card payments.

• Dealing with customer enquiries face to face.
• Ensuring all stock was rotated, including storing and pricing items correctly.
• Keeping the outdoor area clean and tidy, safely disposing of any rubbish.
• Operated the tills, taking cash and card payments.