Saffron Mault

I am an improvement-focused employee as well as a positive, confident approach in all areas of work. I strive to grow and learn in new job roles, My openness to development provides me with an excitable attitude to new tasks and a desire to observe and absorb new information and practices. I have a positive hands on approach when anything is given to me and have an upbeat attitude when it comes to challenging tasks.

Case Coordinator – Customer Technical Services at Byrnes Dental Lab (2025-02 – Present)

I was responsible for receiving cases into the lab, data entry and workflow management using the lab systems; working with internal and external customers and suppliers, this was to ensure the cases proceed to completion with accuracy and to production lead times. I also have a deep knowledge of dental terminology and appliances.

Dental Technician – Prosthetics department at Byrnes Dental Lab In this role I would design, fabricate, and repair dental prosthetics and appliances, working closely with dentists to ensure accurate, functional, and aesthetically pleasing results. I would also prep and pour models, trim them and tag them to each specific case. Each week I would be in charge of managing inventory of dental lab materials and equipment, I would then order whatever stock was needed.

Field sales solutions (2022-08 – 2025-01)

In this role I would work closely with Account Directors and Account Managers to deliver all administrative tasks for Retail strategic activities while also be able to deliver to targets set over multiple accounts at a time, I would also work with our BI team to ensure data capture system and BI reporting provides required outputs within deadlines set by both me and the account managers.

• Most days I would provide support on the telephone and would always e-mail to the field team using the in-house systems and reporting applications.
• Every month I was tasked with managing field wages, expense claims and associated data from the field team within set time frames.
• Part of my role was to support recruitment and induction of field team and to communicate and behave to field, head office, client and supplier personnel in a professional, efficient and appropriate manner at all times.

Kinetic logistics (2022-03-16 – 2022-07-26)

This role consisted of speaking with customers and retailers in regards to deliveries of products, I also had a friendly relationship with our delivery drivers and would answer the work phone to help them with any issues and questions, this was a detail focused and upbeat role in which I flourished, with an outgoing office environment and funny atmosphere.

• I have skills on the SAP platform in which I updated customer details on orders as well as adding any notes or booking them in for delivery slots, I also have experience speaking with customers on the phone and over emails while taking Initiative to solve their issues or questions.

Admin at Amey Defence Services (2020-09-26 – 2022-03-26)

This role was a fixed term contract for me to be introduced to the Office to provide support and help within any aspects of the team while they were filling employee roles. In this role I dealt with a wide range of paperwork, such as Fire log sheets, Emergency lighting documents and legal forms. I have good social skills and spend time answering the phone to a mixture of contractors and clients.

I spent time in the office face to face with contractors and make sure I always approach them with a helpful and smiley attitude.

• I had a good relationship with all my colleagues and any contractors I was involved with. I would make sure all legal documents were up to date and in files together this way it was easy to find and access the right info for jobs that I would deal with.
• I have knowledge of CMS and relevant systems such as closing jobs, allocation, uploading documents and making sure pricing was right for jobs.
• I have good experience with Price banding sheets and handling quotation sheets that we would get in from contractors.

The swan employee and apprentice (2018-11-15 – 2020-06-04)

I would Make sure customers are happy and content, I had experience in making food and drinks, taking money both cash and card payments for orders, and making sure the Establishment is clean and up to health and safety standards. I must make sure orders are put together correctly with all food and drink on the tray or in the bag this also includes making sure all food and drinks are up to standard. I would always make sure I went up and beyond for customers to make sure their experience with us was enjoyable.

Employee at Mc Donald's (2018-09 – 2019-12)

Making sure that all customers are served in a polite, friendly helpful manner and completing the order using an electronic cash register, I had good experience handing cash and balancing totals to make sure everything was correct.

• Keeping the sales area clear of any rubbish and re-stocking shelves as necessary, including replacing unsold goods in correct place.
• At end of day empty rubbish, vacuum shop floor.
• When necessary to help keep storeroom tidy including checking stock delivery details, ensuring correct stock has been delivered, pricing it up and put stock on shelves in stock room.