Service Administrator - LEO & OASIS Community Team
(2025-01)
- Managed complaints and serious incidents with a professional, solutions-focused approach, maintaining a high standard of service on a daily basis
- Updated visitors' records, badges and assisted the appropriate teams
- Maintained comprehensive clinical records via EPJS and facilitated seamless internal communication through Microsoft Teams and Excel
- Managed administrative tasks such as booking appointments, coordinating meetings, and handling office logistics
- Managed room bookings, booking interpreters internal or external
- Maintained and updated the Data Projection Spreadsheets, ensuring accurate and timely case updates
Family Bereavement - GAP
Administrator - Lambeth CAMHS - Assessment Clinic
(2023-12 - 2024-06)
- Streamlined administrative processes, reducing task completion time by 20%
- Oversaw incident recording and quality control using DATIX, ensuring regulatory compliance and high data accuracy
- Managed complaints and serious incidents with a professional, solutions-focused approach, maintaining a high standard of service
- Maintained comprehensive clinical records via ePJS and facilitated seamless internal communication through Microsoft Teams and Excel
- Transcribed and disseminated minutes for Directorate meetings, ensuring timely follow-up and accountability
Prevention & Protection (Fire Safety) Administrator - London Fire Brigade
(2023-06 - 2023-10)
- Organised and prioritised routine and unexpected tasks to meet deadlines consistently
- Handled large datasets, ensuring accuracy in data input, error correction, and cross-referencing between multiple forms to support fire safety investigations
- Ensured that sensitive information was handled in accordance with GDPR, maintaining confidentiality at all times
Front of House/Admin Assistant - Drug & Alcohol Service
(2022-12 - 2023-04)
- Provided exceptional customer service as the first point of contact for high-priority guests and patients
- Managed administrative tasks such as booking appointments, coordinating meetings, and handling office logistics
- Ensured smooth operations by overseeing fire drills, fridge temperature monitoring for clinical storage, and reporting maintenance issues for timely resolution
Front of House/Interim ART Tracking Officer - Adult & Children Services
(2022-08 - 2022-12)
- Maintained and updated the ART Placement Tracker and Mosaic systems, ensuring accurate and timely case updates
- Facilitated seamless telephone and in-person communication with service users, ensuring their inquiries were addressed efficiently
- Managed office reception, scheduled meetings, and coordinated room bookings, providing crucial support for internal and external teams
Team Administrator - OPTIMA, Lambeth Hospital
(2022-03 - 2022-06)
- Assisted Occupational Therapists with scheduling internal/external meetings, managing multiple calendars, and booking appointments
- Uploaded, updated, and maintained patient information on ePJS, ensuring timely data entry and compliance with patient care protocols
- Recorded minutes for weekly MDT (Multi-Disciplinary Team) meetings and distributed them to relevant stakeholders, ensuring key decisions were documented
Ward Administrator - Maudsley Hospital
(2021-12 - 2022-03)
- Uploaded patient documentation, updated records, and discharged patients via EPJS, ensuring accuracy and compliance with healthcare regulations
- Organised meetings, managed diaries, and supported internal team communication
- Took and distributed minutes for weekly business meetings, ensuring timely follow-up on key actions
Receptionist - St. Jude's Church of England, Primary School
(2021-09 - 2021-11)
- Ensured all telephone calls and queries were noted accurately and sent to the appropriate staff member
- Aided the Administration and Office Manager with all administrative duties
- Covered and ran the office and reception area singularly every Friday 8am-4pm
Administrator/Receptionist - Lambeth Alliance Community Team
(2021-02 - 2021-09)
- Assisted the Administration Manager with any administrative duties to support various teams with correspondence
- Served as the first point of call for a very busy reception area dealing with clients who have mental health problems who are attending appointments with their care co-ordinators, doctors for medication and blood clinics at the hospital base
Personal Assistant & EHCP Administrator - Lansdowne School
(2019-09 - 2020-12)
- Managed complex schedules and administrative tasks for the Senior Leadership Team, including organising school events, trips, and parent conferences
- Edited and updated Educational Health Care Plans (EHCPs), collaborating closely with the SENDCO to ensure accurate records for students
- Led the planning and execution of key school functions, presentations, and senior administrative duties
Administration Officer/Front Office Assistant - Fenstanton School
(2019-04 - 2019-07)
- Managed all administrative duties and the front desk area
- Helped teachers with reprographics
- Assisted parents with payments and returning trip correspondence
- Opened the office in the AM for before school activities
- Reported daily or biweekly to the School Business Manager
Administration Officer - Haseltine Primary School
(2018-10 - 2019-04)
- Reported to the Business Director and Office Manager regarding all administrative duties
- Covered and ran the office and reception area singularly every Friday 8am-4pm
- Managed and entered Admissions Data for all years, including Nursery
- Liaised with multiple schools and Lewisham council
FOH/Booking Assistant - Mitsu & Co
(2018-06 - 2018-07)
- Dealt with telephone inquiries as Front of House
- Reported to Officer Manager
- Liaised with the facilities and kitchen department regarding refreshments and reorganised the meeting rooms on request
- Updated Guard Point Security System: added/removed staff, created ID passes and liaised with security for validation
Playgroup Assistant - Woodmansterne School & Children's Centre
(2018-04 - 2018-06)
- Assisted the EYSP with playgroups: planning, setting and conducting each session depending on the targets for each group of children
- Prepared snacks and lunches for the children between ages of 3 months - 3 years old
- Offered verbal assistance to parents with a language barrier
Click & Collect Advisor - Debenhams
(2018-02 - 2018-04)
- Reported to the Supervisor and Line Manager for Parcel management, stock count and cash handling
Receptionist/Office Administrator - UAE South Bank
(2015-09 - 2017-10)
- Reported to the Business Manager of a newly created secondary school funded by London South Bank University
- Responsible for all aspects of the academy
- Updated website and liaised with the Data and Exams Officers for data entry
- Provided one-to-one student mentoring on a weekly or daily basis
- Assisted on educational visits
- Administered first aid
- Led given groups of students
- Created and wrote short stories, poems and written words for the Learning Resources Community (LRC/Library) for after school
Volunteer - John Ruskin Primary School
(2015-06 - 2018-06)
Customer Service Assistant - Sainsburys, Brixton Station
(2015-06 - 2015-08)
Booking/Viewing Assistant - Next Property, West End
(2015-03 - 2015-05)
Administration & Finance Assistant - Pensar' IT Management
(2014-11 - 2015-02)
Marketing Assistant - Pets Pyjamas
(2014-07 - 2014-10)
Cashier/Kitchen Assistant - Crystal Palace Football Stadium; Lindsey Catering
(2012-04 - 2014-04)
Dermatology Administrator - Guys and St Thomas's Hospital
(2011-11 - 2011-11)
