Customer Representative at Nationwide Building Society (2018-04 – 2019-02)
- Preparing daily bank reconciliation statements, keeping administration documents and inventory records up to date in accordance to compliance
- Responsible for managing budget, cash delivery and collection, and allocating funds appropriately to cashiers
- Managing daily banking duties such as servicing ATM machines, Vault security, customer financial transactions on branch counter, and daily checks
- Risk management, analysis and reporting of issues to management
- Successfully managing the end-to-end customer journey by sharing information between departments and providing consistent brand values, creating a seamless journey improving the overall customer experience
- Coordinating with Sales, FRMU (Fraud and Risk Management Unit), Consumer Operations and Collection Managers on a daily basis
Personal Banking Manager at Nationwide Building Society (2016-03 – 2018-03)
- Analysed financial position of potential customers to establish credit worthiness and process product applications
- Full use of Microsoft Office and Appointment Manager to maintain effective diary management and tracked tasks/actions via Outlook
- Responsible for the collation and maintenance of all daily data, stats and figures
- Regular organisation of meetings, drafting of agendas and taking notes
- Attended weekly meetings and captured actions for the team and chased where appropriate
- Regular correspondence to internal teams and management
Customer Service Administrator at Nationwide Building Society (2012-09 – 2016-03)
- Responsibilities included meeting Service Level Agreements, prioritising and organising the daily flow of work
- Processing high volumes of customers maturity requests accurately and within application and within deadlines
- Trained new colleagues on the system and full role of a Customer Service Administrator
- Held delegation of authority in the managers absence being a point of contact and escalation for the team when required
- Reviewed processes to identify and recommend areas of improvement and subsequently ensured update where changes were approved
- Presented the daily team statistics meeting on rota system and participated in daily meetings
