Safia Bibi

Self – disciplined individual who is eager to learn new skills. Self – disciplined, motivated, attentive and diligent behaviour by working in an analytical laboratory. Excellent research and report writing skills gained from experience at university and during my Final Year Project studying anti-cancer properties in gold nano stars and spherical gold nanoparticles.

Exceptional leadership skills and organisation skills by engaging in projects and presentations as well as having part-time jobs. Proficient in computer applications including Word, PowerPoint and Excel.

Outpatient Scheduler at NHS Wythenshawe Hospital (2025-09 – Present)

• Book and coordinate Two Week Wait (2WW) appointments for patients with suspected cancer, ensuring NHS targets and urgent pathways are met.
• Process and manage referrals from Gastroenterology, Hepatology, and Neurogastroenterology services, ensuring accurate triage and timely scheduling.
• Answer a high volume of telephone calls, emails, and voicemail messages, providing professional, empathetic, and efficient communication with patients and healthcare professionals.
• Schedule, amend, and cancel outpatient appointments while maintaining accuracy and minimising clinic waiting times.
• Prioritise urgent referrals and appointments according to clinical urgency and NHS waiting time standards.
• Maintain accurate patient records on NHS patient administration systems, ensuring confidentiality and compliance with GDPR and NHS policies.
• Liaise with consultants, clinicians, nurses, secretaries, and administrative teams to coordinate patient care and resolve scheduling issues.
• Respond promptly to patient enquiries, providing clear information and reassurance regarding appointments and referral pathways.
• Monitor clinic capacity and support effective utilisation of appointment slots to maximise service efficiency.
• Ensure referrals are processed within departmental and Trust timescales, escalating urgent issues where appropriate.
• Handle sensitive and confidential patient information with professionalism and discretion.
• Support the smooth running of outpatient services by managing competing priorities in a fast-paced environment.

Quality Control Analyst at Neogen Corporation (2024-09 – 2025-01)

Conducted analytical testing and quality assessments of chemical products to ensure regulatory compliance.

• Performed analytical evaluations, including HPLC analysis, raw material testing and non-conformance reporting to maintain product integrity.
• Prepared Certificates of Analysis (CoAs) and maintained detailed laboratory records.
• Adhered to Good Manufacturing Practices (GMP) and Standard Operating Procedures (SOPs).
• Calibrated and maintained laboratory equipment to ensure reliability and accuracy.
• Delivered accurate and reliable results within strict deadlines.
• Collaborated with cross-functional teams to uphold quality standards and timely batch releases.
• Demonstrated strong attention to detail and technical expertise in quality control processes.

Bachelor's – University of Salford (2021-09 – 2024-05)