Safiatou Jallow

Compassionate and dedicated Housing Support Professional with over five years' experience delivering housing management and support services to vulnerable adults experiencing homelessness, mental health challenges, social exclusion and complex needs. Experienced in tenancy sustainment, homelessness prevention, housing management, safeguarding, support planning, risk assessment and multi-agency working. Skilled in managing complex caseloads, building positive relationships and empowering individuals to achieve independent living.

Confident working alongside local authorities, housing associations, healthcare professionals, probation services and voluntary organisations to deliver person-centred support and improve resident outcomes. My healthcare background has further strengthened my communication, safeguarding, crisis management and customer service skills, enabling me to remain calm under pressure while providing compassionate support to people from diverse backgrounds.

Phlebotomist & Imaging Assistant - VitalScan Health - Milton Keynes

(2023-01)

• Perform venepuncture procedures while providing safe, compassionate and professional patient care.
• Support clinicians during diagnostic imaging appointments.
• Coordinate appointments with consultants, GPs and other healthcare professionals.
• Maintain accurate patient records in accordance with GDPR and clinical governance.
• Deliver outstanding customer service while ensuring patients feel informed, reassured and supported throughout their appointments.

Support Worker - Embracing Change - Luton

(2022-01 - 2024-12)

• Managed a caseload of vulnerable adults experiencing homelessness, mental ill health, substance misuse and social exclusion.
• Completed support plans, needs assessments, risk assessments and regular reviews.
• Assisted clients with housing applications, tenancy sustainment, Universal Credit claims, budgeting and debt management.
• Worked closely with local authorities, housing providers, probation services, NHS teams and community organisations to coordinate effective support.
• Conducted welfare visits, safeguarding referrals and tenancy checks while managing identified risks.
• Maintained detailed and accurate case records in line with organisational policies and GDPR.
• Encouraged clients to develop independent living skills, improve confidence and achieve sustainable long-term outcomes.

Supported Housing Officer - Manchester City Council

(2020-01 - 2022-12)

• Managed a varied caseload of residents living in supported accommodation.
• Completed housing assessments, tenancy sign-ups, support plans, tenancy reviews and comprehensive risk assessments.
• Supported residents to maintain their tenancies and move towards independent living.
• Assisted with Universal Credit claims, budgeting and income maximisation.
• Investigated tenancy breaches, anti-social behaviour (ASB), neighbour disputes and safeguarding concerns, taking appropriate action in line with organisational policies.
• Conducted property inspections, welfare visits, estate inspections and health and safety checks to ensure properties met required standards.
• Worked collaboratively with social workers, probation services, mental health teams and housing partners to deliver effective support.
• Supported residents into permanent accommodation and helped them develop the skills needed to maintain successful tenancies.

Healthcare Support Worker - Northampton General Hospital

(2021-06 - 2022-01)

• Assisted nurses and clinicians in delivering high-quality, person-centred care.
• Monitored and recorded patient observations, including blood pressure, pulse, temperature and oxygen saturation.
• Supported patient admissions, transfers and discharge planning.
• Built positive relationships with patients and their families, providing reassurance and emotional support.
• Maintained accurate clinical records while adhering to GDPR, safeguarding procedures and infection prevention standards.
• Worked effectively within a multidisciplinary team to deliver safe and compassionate care.

Orthodontic Dental Nurse - Orthoworld - Northampton

(2020-06 - 2020-10)

• Assisted clinicians during orthodontic consultations and procedures.
• Prepared treatment rooms and maintained strict infection prevention and control standards.
• Managed patient appointments and maintained accurate clinical records.
• Provided patients with treatment information and aftercare advice.
• Delivered excellent customer service while building positive relationships with patients.

Customer Service Team Leader Representative - IKEA - Milton Keynes

(2016-04 - 2018-09)

• Led and supported a busy customer service team, ensuring customers received a professional, friendly and efficient service.
• Acted as the first point of contact for customer enquiries, complaints and escalations, resolving issues promptly and professionally.
• Built positive relationships with customers by understanding their needs, providing practical solutions and delivering a high standard of customer care.
• Coached and supported colleagues to maintain excellent customer service standards and contribute to team performance.
• Worked collaboratively with colleagues across multiple departments to resolve customer issues and improve the overall customer experience.
• Maintained accurate customer records and processed refunds, exchanges and service requests in accordance with company policies.
• Managed competing priorities in a fast-paced environment while remaining calm under pressure.
• Delivered consistently high levels of customer satisfaction by resolving complex issues and handling difficult conversations professionally.
• Developed strong leadership, communication, conflict resolution and problem-solving skills that are transferable to housing and support roles.

Bachelor of Science (BSc) - Enhancing Health - University of Northampton