Admin Handler – Data Enrichment & Validation - Deloitte
(2025-09 - 2026-03)
- Conducted Data Enrichment & Validation (DE&V) activities, ensuring accuracy and completeness of customer records.
- Processed inbound written correspondence in line with regulatory and company standards.
- Managed written data-gathering requests, maintaining strict attention to detail and confidentiality.
- Identified and escalated customer complaints in accordance with compliance procedures.
- Processed customer information updates, including change of address, deceased notifications, and gone-away records.
- Maintained high levels of data integrity while working to strict deadlines and service-level agreements (SLAs).
Administrator, HR - MEETINGS & EVENTS & Events Production - American Express Global Business Travel
(2022-05 - 2025-07)
- Manage Freelancers – onboarding, technology & invoicing. Processing of recruitment requirements onto Workday to obtain required approvals, working with TM's and the recruitment team to find suitable candidates.
- Requesting DBS Checks
- Financial and Data Reporting client
- Support data quality checks and work to improve data quality and cleanliness
- Arranging contracts and signed agreements with freelancers.
- Requesting system access based on role, e.g. NetSuite, Meeting Central, SharePoint, Mailbox etc, as per recruitment checklist.
- Manage vendor onboarding requests on behalf of the teams with the vendor onboarding team.
- Order office equipment, Laptop, mobile phones, desk, chair.
- Project managed clients and finance using SAP for Data processing, and using NetSuite, Meeting Central, Cvent.
Technology Administrator - American Express Global Business Travel
(2017-03 - 2020-09)
- Implemented a new team onboarding program to reduce training time.
- Attended annual leadership meetings to network with industry professionals and source cost-saving liability insurance policy solutions.
- Produced detailed records of attendance for board reports and company review processes.
- Maintained comprehensive, up-to-date learning management systems for clear functional training records.
- Developed financial and business forecasts for strategic planning.
Senior Business Travel Consultant - Hogg Robinson Group
(2011-08 - 2017-03)
- Managed complex corporate travel arrangements using multiple GDS platforms, including Galileo, Hotel Booker, POS, Lanyon, and Cvent.
- Built and maintained strong client relationships, consistently delivering tailored travel solutions aligned to business requirements.
- Planned and coordinated luxury and high-profile travel itineraries, maintaining strict confidentiality and discretion.
- Arranged end-to-end travel logistics, including transfers, coach hire, VIP services, and hotel venues.
- Independently managed cancellations, amendments, schedule changes, and refunds, ensuring minimal disruption and high client satisfaction.
Executive Business Sales Advisor - BT Group
(2004-01 - 2011-01)
- Delivered high-quality business sales support, consistently meeting targets and deadlines through excellent time-management skills.
- Implemented process improvements that reduced wasted resources and generated significant annual savings.
- Built and maintained strong client relationships, ensuring high levels of customer satisfaction.
- Developed subject matter expertise to consistently deliver outstanding service and guidance.
- Supported teams with assignments and deliverables, contributing to overall departmental efficiency.
Warehouse Supervisor - Evergreen Design
(2003-01 - 2004-01)
- Supervised warehouse operations, ensuring team compliance with company policies and procedures.
- Monitored stock levels and placed timely orders to maintain operational readiness.
- Managed recruitment for the warehouse team, including interviews and hiring of high-performing staff.
- Mentored and coached team members on picking and operational techniques, improving overall team efficiency.
Supervisor - Harrods Fashion Ltd
(1997-01 - 2003-01)
- Directed efficient loading and unloading of shipments in warehouse and yard operations.
- Led inspections to verify incoming materials against order documentation, ensuring accuracy and compliance.
- Coordinated daily operational activities with long-term business strategies to improve efficiency and support company objectives.
