Technology Risk Lead
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As a seasoned IT professional with over 10 years of experience in IT service delivery and infrastructure management, I specialize in IT infrastructure, IT Risk Management, Disaster Recovery, and Business Continuity. My expertise includes designing robust systems that ensure operational resilience and minimize downtime.
Lead Technology Risk | FIS Global Solutions | Aug 2021 – Present
Spearheaded the proactive identification, assessment, and management of technology risks, ensuring alignment with the Operational Resilience framework and regulatory standards (ISO 27001/22301).
Leveraged specialist knowledge to plan and guide disaster recovery and resilience testing initiatives, capturing evidence and reporting findings to senior governance forums.
Provided hands-on, expert advice on emerging resilience threats and vulnerabilities, collaborating with Cyber Security and Infrastructure teams to propose and implement mitigation strategies.
Reviewed and enhanced DR runbooks, procedures, and control frameworks, ensuring meticulous documentation and adherence to industry best practices.
Cultivated strong relationships with internal stakeholders to foster a culture of risk awareness and challenge the implementation of resilience strategies effectively.
Collaborated with cross-functional teams to share best practices and bolster overall operational stability and team effectiveness.
Associate- IT Service | Tata Consultancy Services | Jun 2018 – Aug 2021
Oversaw IT service desk operations, enhancing incident resolution processes and improving customer satisfaction for key clients including PNC Bank and J.P. Morgan.
Gained hands-on experience in incident management and service improvement within a robust IT infrastructure environment.
