Sahan Mudalige

I am a motivated customer-focused individual with 25 years' experience within various sectors including tourism, hospitality and catering. I have managed teams of up to fifty colleagues within both restaurant and airport settings, where I have needed to possess excellent communication and organisational skills. I can plan and prioritise heavy workloads, ensuring tasks are completed on time to a high standard.

I am a courteous, polite and well-spoken individual who is accustomed to working under great pressure. I have a good team spirit and a passion for providing the highest standards of hospitality and service to guests.

Supervisor - Winning Post Services - Haldon Hill, Exeter

(2025-09)

• Checking deliveries to the store
• Meeting standards for Greggs and Costa produce
• Monitoring security
• Supervising colleagues and the operation of the service station

Shift Leader - Walgreens Cohasset Store - Boston MA. USA

(2024-01 - 2025-08)

• Checking deliveries to the store
• Monitoring security and cash handling
• Supervising colleagues and the operation of the pharmacy
• Opening and closing of the store

Sri Lanka

(2021-04 - 2023-12)

based in Sri Lanka

(2020-03 - 2021-03)

Made redundant due to Covid pandemic

Self-Employed Brand Consultant - Gatwick Airport - Gatwick Airport

(2017-11 - 2020-02)

• Receiving contracts with High-End Brands
• Organising and managing promotions in the World Duty-Free store
• Setting up displays and marketing materials
• Working with and developing relationships with WDF staff and management
• Increasing sales and working to targets
• Dealing with customers and answering enquiries

Operations Manager - Colombo Airport Hotel - Sri Lanka

(2016-07 - 2017-10)

• Managing front of house team
• Taking customer bookings
• Meeting and greeting guests
• Arranging workload for the team

Assistant Manager - London Bridge Hotel - London

(2012-05 - 2016-07)

Joined the company as Senior Receptionist and was promoted to Assistant Manager (2013)

• Organising duty rosters
• Overseeing the running of the reception and Front of House services
• Meeting and Greeting guests
• Managing the online services through the hotel booking sites
• Checking guests in and out
• Settling guest accounts
• Dealing with enquiries

Assistant Manager - Kazan City Restaurant - London

(2009-04 - 2011-05)

• Dealing with daily running of the restaurant
• Taking bookings and scheduling the diary
• Managing and overseeing events and parties
• Dealing with customer enquiries
• Scheduling staff rotas
• Dealing with suppliers

Concierge - London Hilton Hotel - London

(2007-06 - 2009-04)

• Developing relationships with businesses throughout London
• Making arrangement for guests
• Sorting event tickets, restaurant reservations and transportation

Marketing Executive - Ceylinco Sri Lanka - Sri Lanka

(2000-02 - 2003-12)

Sales Assistant - Odel Unlimited

(1999-08 - 2000-02)

M.A. - Business Administration International - Anglia Ruskin University Cambridge and Chelmsford (2014)

Diploma - Hotel Management - Asian International Hotel School (2017)

EDEXCEL Level 7 BTEC Advance Professionals Course - Management Studies - London (2012)

Diploma - Business Administration - South Bank College (2008)

GCE Advanced Level - 4 subjects - Colombo, Sri Lanka (1999)

Diploma - Computer Studies - Colombo, Sri Lanka (1997)

GCSE Ordinary Level - 8 subjects - Colombo, Sri Lanka (1996)