Assistant Manager & Barista Experience
Black Sheep Coffee, Barista & Supervisor
Dates of Employment: Month/Year – Month/Year
- Managed daily operations in a fast-paced environment, consistently delivering exceptional customer service and maintaining high standards of coffee quality.
- Oversaw and trained a team of baristas, ensuring staff adhered to company protocols and consistently met performance expectations.
- Led shift management, organized team schedules, and optimized workflows to manage busy service periods efficiently.
- Implemented effective problem-solving strategies to address customer issues, ensuring guest satisfaction and loyalty.
- Monitored inventory levels, placing orders to avoid shortages and minimize waste.
Caffè Nero, Barista & Team Leader
Dates of Employment: Month/Year – Month/Year
- Facilitated smooth café operations by balancing barista duties and team supervision.
- Developed team members through hands-on training in coffee preparation, customer engagement, and efficient multitasking.
- Maintained a welcoming and professional café atmosphere, prioritizing hospitality to enhance the customer experience.
- Collaborated with upper management to implement marketing promotions and new product launches.
- Conducted regular quality checks, ensuring that all beverages were prepared to company standards.
Freelance Experience
- Applied project management skills in freelance roles, enhancing attention to detail, problem-solving, and communication abilities.
- Adapted quickly to different work environments and collaborated effectively with diverse tea
