Private hire driver - TFL, London, City of London - London, City of London
(2019-02)
- Kept accurate records of journeys and fares for company audit purposes.
- Provided reliable transportation services to clients on holiday.
- Handled cash transactions responsibly, ensuring correct change was given to customers.
- Complied fully with traffic rules to ensure passenger safety.
- Improved safety standards with regular vehicle inspections and maintenance.
- Maintained vehicle cleanliness to enhance the comfort of passengers.
- Assisted in loading and unloading luggage from vehicles, making travel easier for clients.
- Used GPS navigation systems to avoid traffic jams for timely arrivals.
- Assisted passengers with luggage, improving their overall experience.
- Ensured passenger satisfaction by providing excellent customer service.
- Upheld punctuality for client meetings by managing time effectively.
- Demonstrated strong knowledge of local routes and destinations for efficient transport.
Network Dispatch - Virgin Media
(2017-01 - 2019-02)
Network Dispatch is responsible for the day to day planning, delivery and management of all Critical, Major and High incidents across Virgin Media's Access, Data, IT, Optical, Power, Mobile, Voice, and TV platforms.
- Ensuring all engineering resources are managed effectively and efficiently to minimise customer impact and resolve all incidents within SLA's.
- Overseeing the procurements of parts for all Critical, Major and High Priority incidents with Virgin Media business partners.
- Managing and executing the Emergency Restoration Service protocol with Virgin Media business partners for all Critical, Major and High Priority incidents within SLA.
Personal Trainer - Self Employed, Birmingham - Birmingham
(2012-04)
Operated as a self-employed Personal Trainer, delivering tailored fitness programmes.
Customer Service Advisor - Economy Energy
(2016-09 - 2016-11)
- Receiving high quality calls inbound and outbound customer service queries
- Obtained customer details to help with customer queries
- Using good communication skills to acknowledge customer's needs.
- Assist with any problem solving with duel fuel.
Customer Service Agent - Islamic Relief
(2016-04 - 2016-07)
- Taking Incoming calls
- Processing Donation payments
- Explaining to customers what the charity does and where there donation will be going
- Provided accurate and appropriate information in response to customer enquires
- Developed effective relationships with all call centre department's and staff through clear communication
- Making sure all telephone calls are answered promptly
- Having a professional and courteous manner at all times
- Able to deal with irate and abusive customers
Administrator - London Care PLC
(2008-04 - 2014-03)
- Processing Monthly Wages using Sage
- Telephone management
- Meeting, greeting and talking to visitors at all levels
- Maintaining hard copy files of all correspondence
- Answering all incoming calls and then transferring them to the relevant person or department.
- Recording accurate financial and expense spreadsheets.
- Providing administrational support to the management team.
- Taking on small administrative projects within different areas of the company.
- Sitting in on meetings and taking notes.
- Taking ownership of requests for information and dealing with them.
- Using specialist office software to process information.
- Processing mortgage applications on a daily basis
- Liaising with solicitors, mortgage lenders and clients
- Advertising and marketing for the company.
- Arranging and co-ordinating schedules
- Advertising properties on lettings and for sale
- Viewing properties for lettings
- Meeting with landlord and tenants at properties
