Saida Oufaska

Detail-oriented finance and operations professional with experience in data analysis, CRM systems, stakeholder management, and process optimisation within fast-paced international environments. Proven ability to manage high-volume accounts, maintain data accuracy, and support reporting and KPI tracking. Currently pursuing an MSc in Finance with strong technical skills in Excel, SQL, and Salesforce, with developing exposure to billing and accounts receivable-related processes.

Supplier Relations Specialist - Apexanalytix (UK)

(2024-10)

• Manage supplier onboarding, documentation validation, and account issue resolution, ensuring accurate supplier records.
• Maintain CRM data integrity and support reporting and audit readiness.
• Analyse supplier performance data to identify trends, risks, and discrepancies.
• Collaborate with internal teams to resolve escalated account issues efficiently.
• Support KPI tracking and operational performance reporting.
• Contribute to process improvements and workflow optimisation.

Client Support Specialist (French Queue) - CareerBuilder UK / Kariera Group - Edinburgh

(2022-09 - 2024-08)

• Managed bilingual client accounts (French/English), providing end-to-end support.
• Delivered onboarding sessions and product demonstrations via Zoom.
• Used Salesforce CRM to manage client records and ensure data accuracy.
• Generated reports to monitor case trends and performance metrics.
• Escalated and resolved complex client account issues.
• Collaborated with cross-functional and international teams.

Customer Service Representative - Myopla (Greenyellow Energy by Casino) - Morocco

(2019-01 - 2021-12)

• Managed B2B client accounts and supported contract activation processes.
• Used Zendesk, UMAX, and SGE systems for case management and account tracking.
• Supported billing-related communication and tariff updates.
• Coordinated with external entities (ENEDIS) for contract activation and issue resolution.
• Achieved recognition for high customer satisfaction performance.

Call Receptionist - Assu2000 - Morocco

(2018-09 - 2019-01)

• Managed high-volume inbound calls with strict KPI adherence.
• Ensured accurate case routing and system documentation.

MSc - Finance - University of Derby (2026-05)

MSc - Geo-resources & Environment - University Sidi Mohamed Ben Abdellah (2018)