Pitchside Medic / Clinic Therapist at Broadstreet RFC (2025-07 – Present)
- Lead Cupping Specialist and Sports Massage Therapist, working alongside the Rehabilitation Specialist to deliver holistic health treatments that enhance athlete recovery, rehabilitation, and performance.
- Provide critical medical cover for contact sports, executing assessments for concussions and spinal injuries.
- Advise coaching staff on recovery timelines and strict return-to-play safety protocols.
Business Owner / Sports Massage Therapist at Birmingham Sports Therapy (2025-05 – Present)
- Founded and operate a private clinic, managing business development, client acquisition, and financial administration.
- Conduct evidence-based injury assessments and deliver tailored rehabilitation plans to maintain high client outcomes.
Duty Manager at Serco (2021-08 – 2026-02)
Progressed from Lifeguard / Leisure Assistant to Duty Manager.
- Direct day-to-day operations across sites including Stechford, Wyndley, and Fox Hollies, ensuring 100% compliance with safety standards.
- Line-manage teams of lifeguards and receptionists.
- Strategically manage staffing rotas, balancing operational demand with cost control and staff wellbeing.
- Implement IOSH-standard procedures and conduct regular facility safety checks.
- Responsible for on-site incident management, ensuring all safety protocols are followed and coordinating rapid responses to medical and safety incidents.
- Support company targets through team engagement and professional resolution of customer enquiries and complaints.
- Delivered swimming lessons while managing sales administration and reception for six months.
- Selected for a high-priority two-week secondment in Oxford to lead the mobilisation of a newly acquired contract, resolving initial operational challenges.
Event Steward at Midland Security (2020-01 – 2021-12)
- Provided excellent customer service — greeting attendees, answering questions, and offering assistance.
- Ensured the safety and security of attendees, staff, and performers by maintaining a visible and proactive presence.
- Managed and directed the movement of people within the event space, effectively minimising congestion.
- Liaised with security personnel, first aid responders, and other event staff to ensure a coordinated response to any issues.
Sales Assistant at Discount Carpet Centre (2019-02 – 2019-08)
- Greeted and assisted customers in a friendly and professional manner.
- Measured customer spaces and provided estimates for flooring and installation costs.
- Generated sales quotes and processed orders accurately, including payment processing and delivery / installation scheduling.
- Answered phone calls and responded to customer inquiries professionally.
- Assisted with general showroom maintenance and organisation.
