Sailaja Reddy

Results-driven AI Automation & Workflow Orchestration Specialist with 10+ years of experience translating complex business processes into scalable, AI-enabled automation solutions. Deep expertise across low-code/no-code platforms including N8N, Automation Anywhere, UiPath, and Power Automate, combined with hands-on experience integrating AI capabilities into enterprise workflows via API orchestration and automation pipelines. Proven track record of stakeholder collaboration across technical and business teams in agile environments, with the ability to rapidly understand operational processes and deliver pragmatic AI-enabled solutions.

Strong background in Insurance and Claims operations workflows, ROI analysis, and solution consultancy.

Lead AI Automation Developer - Maximus UK

(2025-03 - 2026-01)

Led end-to-end AI workflow delivery, acting as solution consultant — analysing business processes, validating automation feasibility and ROI, and translating requirements into scalable AI-enabled designs using N8N, Automation Anywhere, and UiPath.

• Designed and deployed intelligent automation pipelines integrating LLM APIs (OpenAI, Claude) with enterprise systems, enabling AI-augmented decision-making within operational workflows.
• Built workflow orchestration solutions using N8N to connect disparate enterprise APIs, automating multi-step business processes across Claims and operational teams.
• Developed automation workflows integrating REST APIs, JSON, and enterprise systems using C#, .NET, and SQL, delivering scalable and resilient automation solutions.
• Built Python scripts for process automation, data transformation, and AI API integration across business systems.
• Championed RPA best practices including exception handling, security, bot resilience, and maintainable automation architecture; conducted code reviews across the team.
• Worked in Agile Scrum environments — contributing to backlog refinement, sprint planning, stand-ups, and retrospectives — ensuring timely delivery aligned with business priorities.

RPA Developer - NatWest Group

(2024-10 - 2024-12)

Delivered end-to-end finance automation projects, improving accuracy, efficiency, and compliance through innovative automation solutions.

• Led migration of a finance process from legacy UiPath Classic to modern Windows ReFramework, enhancing performance, maintainability, and scalability.
• Designed reusable automation components to optimise workflows, reduce manual intervention, and improve operational efficiency.
• Provided ongoing support, performance optimisation, and end-user training for existing automation solutions.

Packaged App Development Team Lead - Accenture

(2022-06 - 2024-01)

Mentored a team of 8 engineers in AI/RPA automation delivery; three were promoted to senior roles within two years.

• Architected and deployed scalable RPA and AI workflow infrastructure for large-scale enterprise programmes, achieving a 40% reduction in processing time.
• Spearheaded a transformative automation initiative combining RPA and AI capabilities, achieving a 90% reduction in manual processes using .NET, Agile methodologies, and low-code orchestration tools.
• Implemented robust security, monitoring, and disaster recovery practices maintaining 99.9% uptime for critical automation operations.
• Managed RPA tool licensing, infrastructure upgrades, server issue resolution, and database maintenance across enterprise environments.

Application Development Senior Analyst - Accenture

(2019-06 - 2022-06)

Executed full lifecycle of AI automation solutions — from process discovery and requirements analysis through design, build, testing, and production deployment.

• Integrated AI capabilities and automation pipelines with enterprise systems, translating complex business requirements into scalable workflow designs.
• Delivered 5+ major service improvements, reducing system exceptions by 95% and business exceptions by 85% across critical operational processes.
• Provided expert guidance on UiPath Orchestrator, Studio, and Robot configuration, optimisation, and governance.
• Received multiple outstanding awards for exceptional contributions to Power Automate and automation delivery programmes.

Application Development Analyst - Accenture

(2016-10 - 2019-06)

Designed and implemented scalable, secure automation solutions using Automation Anywhere for diverse business processes.

• Collaborated with business and technical teams to design, build, and test automation solutions within tight delivery timelines.
• Achieved 50% increase in operational efficiency through targeted RPA implementations.
• Earned Advanced AA Certification and Sparkling Star Award for outstanding RPA project contributions.

Software Developer - Genpact India Pvt Ltd

(2014-12 - 2016-10)

• Designed, developed, and maintained C# applications across multiple software projects.
• Conducted unit testing, debugging, and code quality activities to ensure high-performing, reliable software delivery.

Bachelor of Electronics and Communications Engineering - JNTUA (Jawaharlal Nehru Technological University Anantapur) (2012)