Saima Manzoor

Dynamic professional with a strong foundation in leadership, communication, and organisational skills. Adept at supervising teams, motivating individuals, and driving results through effective management and analytical capabilities. Committed to fostering collaboration and achieving excellence in every endeavour while leveraging active listening to build meaningful connections.

Hospitality Worker at Hotel 10 (2025-03 – 2025-05)

• Warmly greeted customers to build rapport and create welcoming atmosphere.
• Maintained high standards of cleanliness throughout establishment, preparation tables and dining areas.
• Followed hygiene regulations by sanitising tables, thoroughly washing dishes and cleaning preparation areas regularly.
• Took orders and made suggestions to guest tastes and preferences.
• Helped set up and deliver hospitality events, including corporate and VIP events.
• Delivered exceptional customer service, promptly responding to requests and maintaining high satisfaction levels.
• Removed dirty dishes, cups and waste from tables where appropriate, asking for additional courses and drinks for upselling purposes.
• Welcomed customers and accurately took orders with excellent product knowledge.
• Warmly greeted and seated visitors within target timeframe, enhancing guest experience.
• Dealt with customer complaints calmly and professionally, proactively seeking positive outcomes.
• Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions.
• Adapted to various roles within the hospitality team, demonstrating flexibility and a broad skill set.
• Listened to and actioned guest feedback.
• Took customer orders accurately, noting dietary requirements and special requests to ensure exact needs were met.
• Maintained cleanliness and hygiene standards in dining and kitchen areas, adhering to health and safety regulations.
• Took payments using card readers and POS machines.
• Maintained excellent customer satisfaction by proactively assisting with requests and going the extra mile to provide enjoyable customer experiences.
• Achieved excellent client satisfaction by delivering exceptional and attentive service.
• Processed payments accurately, handling cash, credit card transactions, and issuing receipts.
• Remembered key menu features, ingredients and allergen information.
• Stayed in line with company procedures, processes and health and safety regulations.
• Delivered great service by being adaptable, using initiative and communicating with diverse range of people.
• Collaborated effectively with kitchen staff to provide smooth, efficient food service to diners.

Catering Cook and supervisor at Indian cuisine (2017-05 – 2021-10)

• Dealt with guests' queries and requests politely.
• Maintained clean and tidy appearance, wearing protective equipment when necessary.
• Cleared down food preparation, serving and eating areas after use.
• Cleaned and sanitised tableware and chafing dishes before and after catering event to maintain hygiene standards.
• Cleaned crockery, cutlery and service utensils.
• Kept clean, tidy kitchen to minimise health and safety risks to residents.
• Worked closely with catering team to provide seamless meal service to guests.
• Deep-cleaned equipment and food preparation areas.
• Stored food safely and at correct temperatures.
• Set and restocked service counters, buffet areas and trays.
• Handled customer complaints with professionalism and patience, resolving issues promptly to maintain positive relationships.
• Rotated stock to correctly use ingredients and follow food hygiene guidelines.
• Wiped down surfaces, cleaned cookware and sanitised utensils to meet health and safety standards.
• Organised ingredients at start of shift to prepare for expected needs during busy periods.
• Worked with experienced chefs to learn requirements of different cooking stations and dishes.
• Operated cash registers in line with cash handling procedures.
• Coordinated work of kitchen helpers keeping spaces clean, stocked and tidy.
• Ensured excellent health and hygiene practices were followed to minimise risks to public.
• Operated commercial kitchen equipment safely, including ovens, grills, and mixers, following all health and safety guidelines.
• Prepared and presented high-quality food items in line with menu specifications, adhering to strict hygiene standards.
• Read recipes to understand ingredient needs and cooking requirements.
• Maintained optimum temperature in ovens, grills and roaster to correctly cook foods.
• Set up and performed initial prep work for food items such as soups, sauces and salads.
• Maintained a meticulously clean and organised kitchen environment, surpassing local health inspection standards.
• Collaborated with kitchen team to handle high tempo demands and stressful service periods.
• Employed variety of cooking techniques based on requirements of individual dishes.
• Catered for diverse dietary requirements with excellent food allergen awareness.
• Coordinated with front-of-house staff to ensure seamless service delivery during peak dining hours, enhancing customer satisfaction.
• Collaborated with kitchen staff to plan and execute event catering, delivering exceptional service for various functions.
• Prepared ingredients to deliver efficient lunch and dinner services.
• Facilitated smooth operation of catering services at off-site locations, adapting quickly to different working environments.
• Handled carts and serving trays with precision.
• Delivered high-volume catering for special events.
• Developed and implemented efficient food preparation techniques, reducing preparation times without compromising on quality.
• Sliced meats into specific cuts using excellent knife skills.
• Oversaw work of kitchen team producing high volume of quality meal items.
• Prepared raw ingredients for kitchen staff.
• Inspected completed dishes to verify conformance with presentation and hygiene standards.
• Engaged with customers to gather feedback on services provided, using insights to drive continuous improvement in offerings.
• Operated large-volume cooking equipment to produce batches of identical entrees and sides.
• Conducted regular quality control checks on food and beverages, maintaining the highest standards of taste and presentation.
• Monitored and adjusted temperature controls of refrigeration units to ensure freshness and safety of food items.
• Delivered training on food safety regulations and practices to new staff, promoting a culture of compliance and responsibility.
• Prepared and blended sauces and dressings to complement dishes.
• Managed inventory, conducted stock checks, and placed orders for kitchen supplies to maintain optimal levels.

Teacher at Queen Mary College

10 YEARS

• Ensuring that academic policies and curriculum are followed
• Developing and tracking benchmarks for measuring institutional success
• Helping teachers maximize their teaching potential
• Meeting and listening to concerns of students on a regular basis
• Encouraging, guiding and assisting student leaders and teachers
• Meeting with parents and administrators on a regular basis for problem resolution
• Enforcing discipline when necessary
• Providing an atmosphere free of any bias in which students can achieve their maximum potential
• Present lessons in a comprehensive manner and use visual/audio means to facilitate learning
• Provide individualized instruction to each student by promoting interactive learning
• Create and distribute educational content (notes, summaries, assignments etc.)
• Assess and record students' progress and provide grades and feedback
• Maintain a tidy and orderly classroom
• Collaborate with other teachers, parents and stakeholders and participate in regular meetings
• Plan and execute educational in-class and outdoor activities and events
• Observe and understand students' behavior and psyche and report suspicions of neglect, abuse etc.
• Develop and enrich professional skills and knowledge by attending seminars, conferences etc.

MSC in Phycology – Punjab University (2020 – 2020)

B.AD in Teaching course – Education University (2017 – 2017)

Bachelor Degree in Psychology – Punjab University (1998 – 1998)

Intermediate in Psychology – B.I.S.E Lahore (1996 – 1996)

Matriculation in General Science – B.I.S.E Lahore (1994 – 1994)