Sairesh Imran

I am outgoing with strong and effective organisational and communication skills. I can easily take part in group discussions and put forward my ideas but also enjoy working individually using my own initiative to achieve company targets. I am reliable and trustworthy and can be left alone to take on tasks and duties and complete them to the best of my ability.

Being able to work in a high volume-based environment has allowed me to keep my calm and work under pressure, this is another skill that I have. I like to take on responsibility and win others confidence.

Administrator - Unique Furnishing

Voluntary History | weekends only

• Dealing with customer enquiries, such as new orders or complaints
• Photocopying, pricing, advertising new products and sales
• Dealing with customers face to face and over the telephone in a polite and professional manner
• First point of contact for customers, maintaining a high level of professionalism

Voluntary Worker - Hollytree Private Day Nursery - 53 George Street, Ravensthorpe, Dewsbury, WF13 3LL

During high school, researched areas for voluntary work to gain experience in day-to-day duties. Although not linked with future career plans, it provided an understanding of responsibilities outside of school and what a job would look like. After a short interview, was asked to join the following week. Working with toddlers, engaging with them and understanding their needs.

School Councillor - Westborough High School - Stockhill Street, Dewsbury, WF13 2JE

During the 5 years of high school took up multiple responsibilities. Elected each year by year group after writing and presenting a small manifesto. Had a big role in the school ensuring peers were heard and making improvements and changes around the school to help them study. Proud of the changes made due to chasing and discussions with the head of the school.

• Implemented new locks in the girl's toilets
• Coordinated repainting and decoration of the building
• Improved school meals
• In year 9-11 elected as peer mediator due to strong people's skills, helping children with problems they were facing
• In year 11 became a prefect, taking responsibility for school corridors, caring for younger children and spreading teaching of school rules
• Received a Princess Diana Award at the end of high school career

Legal Administrator - Kingswell Watts Solicitors - Church Street, Dewsbury, WF13 1JX

(2014-01 - 2015-12)

Level 2 qualified Apprentice in Business Administration. Worked for 19 months fulfilling reception duties 35 hours a week, then reduced to 28 hours a week. Built firm relationships with staff and regular clients who visited the office. Friendly nature allowed them to speak regarding personal and work-related matters over the phones and in person.

• Opening and closing files
• Archiving files
• Obtaining and storing deed and matter files in company archive
• Using the system to provide updates to clients
• Adding notes onto client files

Team Manager - Remortgage - Optima Legal - Hepworth House, Claypit Lane, Leeds, LS2 8AE

(2015-01 - 2018-07)

Started as a Case Assistant in 2015 and promoted within 18 months to Team Manager. Earned position by working with Operation managers and providing feedback on how the business was running. Invited to many meetings as Case Assistant to provide input and help Operations sector understand the remortgage department situation.

Dealt with large case load as Case Assistant/Team Manager, gaining knowledge and progressing within the business. Able to answer queries, progress files to meet customer needs and client requirements. Confidently processes quality checks and provides feedback to ensure caseloads are managed efficiently and effectively.

• Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards
• Identifying and addressing gaps in performance or quality quickly
• Producing accurate reports on team performance for senior managers
• Preparing daily workloads for staff and coordinating the daily allocation of work
• Motivating the team to achieve high standards and KPI targets
• Handling new client enquiries and acting as the face of the business
• Dealing with and resolving problems and issues
• Mentoring and training up junior and new staff
• Monitoring and reporting on standards and performance targets
• Arranging and chairing weekly team meetings, focusing on targets and achievements
• Implementing new initiatives
• Involved in the recruitment of new staff
• Praising team members and creating a positive working environment
• Ensuring all administrative and IT records are entered and updated correctly
• Providing prompt and accurate information on individual performance
• High volume complaint handling – formal and informal

Fee Earner - Conveyancing - My Home Move

(2018-08 - 2018-10)

Worked as a conveyancer for 3 months. Short time period but gained extensive experience in the property sector. Opened eyes to more responsibility and significant pressure. Built strong relationships with clients.

Dealt with client money and homes, ensuring everything was in order prior to exchange of Contracts. Provided legal advice to clients to explain role and what needed to be done to proceed. Climbed the property ladder quickly, gaining knowledge from colleagues and self-learning.

Left due to high travel costs to the workplace on a daily basis.

Conveyancing Legal Assistant - Chadwick Lawrence Solicitors - 13 Railway St, Huddersfield HD1 1JS

(2018-11 - 2020-11)

Positive move stepping down from fee earner to assistant, providing opportunity to learn from an experienced solicitor. Gained extensive knowledge about the property market, clients, systems, legal terms and more. Learned quicker by shadowing and carrying out legal work for the solicitor. Adapted to changes including changing solicitors/fee earners and changing working methods.

GCSE - English - Westborough High School

GCSE - Mathematics - Westborough High School

GCSE - Science - Westborough High School

GCSE - Performing Arts - Westborough High School

GCSE - History - Westborough High School

GCSE - Physical Education - Westborough High School

GCSE - Business - Westborough High School

GCSE - Urdu - Westborough High School

NVQ Level 3 - Business & Administration