Sajag Dattani
SC-Cleared Cloud Infrastructure & SRE Engineer | Azure | AWS | Terraform | GitLab CI/CD | MOD Environment
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About
Security-cleared Cloud Infrastructure and SRE Engineer with over 12 years’ experience across cloud operations, secure infrastructure support, incident escalation, service reliability and enterprise IT environments. Recently worked on Ministry Of Defense services in an SRE L2 capacity, with hands-on experience in Azure, AWS, Terraform, GitLab CI/CD, Active Directory, Azure AD, SCCM, Jamf, O365 and ServiceNow. Strong background in maintaining SLA/SLT performance, managing access and offboarding controls, deploying secure workspaces and supporting L1–L3 operational teams.
Experience
SRE L2 Engineer – Ministry of Defence - Cognizant Worldwide Limited
(2023 - 2026-08)
Supported secure MOD cloud and infrastructure services in an SRE L2 capacity, focusing on availability, incident escalation, operational stability and service reliability.
- Deployed new workspaces using GitLab and CI/CD pipelines in line with customised client requirements and controlled operational processes.
- Monitored operational queues, reviewed tickets for SLA/SLT risk and worked with L1 and L3 teams to ensure incident progression within agreed targets.
- Managed access-related operational requests, including secure offboarding, privileged engineer access, VPN account creation and AWS Console access.
- Supported tenancy and standard feature requests, including controlled GitLab upgrades and secure change activity.
- Provided technical guidance to L1 engineers, supported escalated incidents and helped maintain consistent service quality across the operational environment.
Robotics Offering Specialist / QA Engineer - Cognizant Worldwide Limited
(2022 - 2023)
Supported robotics delivery across the European region in a client-facing technical role, covering robotics/cobots from hardware through to software setup.
- Analysed sensor data and robot operating behaviour to identify improvements and support efficient system operation.
- Created and modified robot paths using RobotStudio and Python.
Infrastructure / Location H&F Support - Cognizant Worldwide Limited
(2018 - 2022)
Delivered L1–L3 technical support across Windows desktop administration, Wintel infrastructure, networking, VPN and enterprise support environments.
- Provided infrastructure support and technical solutions for client environments, ensuring business services were restored quickly and effectively.
- Supported incident resolution and service restoration activity to minimise operational impact and maintain agreed service levels.
Desktop Engineer - Hemmersbach - London
(2018-05 - 2018-08)
Provided L2 desktop support for American Express, covering Windows, Apple Mac, Microsoft Office, SCCM imaging, hardware repairs, inventory updates and ServiceNow ticket resolution within agreed SLA.
L2 / L3 Engineer - Unit-IT Ltd - London
(2017-11 - 2018-02)
Delivered multi-site client support across Europe, Asia, the US and South Africa, including troubleshooting, site visits, hardware repair, O365 mailbox and licence administration, and escalation support for L1 teams.
L1 / L2 Support Engineer - Hill International - London
(2014-06 - 2017-08)
Provided service desk and site infrastructure support across desktop/laptop, servers, printers, Microsoft Office, remote equipment and project implementations, including MDT and Symantec Ghost imaging.
Earlier IT support, Windows rollout, imaging, service desk, user support and administration positions - Capita SIS, UKAS, Christian Salvesen, New Horizons Computer Learning Centre, Pink Roccade and Net Centre
These roles built a strong foundation in customer support, desktop troubleshooting, Active Directory administration, Windows migration, imaging, hardware support and operational service delivery.
