Sakariya Elmi

Dynamic and results-oriented HR professional with over 15 years of experience in HIRIS in particular iTrent and My worklife, compensation and benefits administration, and performance management. Proven track record of implementing effective HR strategies that enhance organizational performance and employee satisfaction. Strong communicator with a passion for fostering a positive workplace culture.

HR Analyst - Aramark

(2023-03)

This control function within the HR department. The function in general is data focused. Daily work consists of uploading data of new starters or re-hires across various systems. In this role my task is to also generate a number of daily, weekly and monthly reports.

We provide statistics, and liaise findings of our work with the field of HR community. There are also the number of ad-hoc data request and system support the role gets exposed to on any given day. Another important discipline in this role is the management of the pension and Auto Enrolment process.

This included the preparing and loading of data files as well as dealing with the business queries that follow from this.

BD Administrator - MASTA

(2018-10 - 2023-02)

This role is to effectively act as a bridge within the MASTA Sales Team to ensure high quality support, and a timely service offering is delivered to our customers in order to drive footfall and achieve and excel our revenue targets.

• Manage and action all shared inboxes, addressing corporate enquiries of any nature.
• Prepare weekly, monthly, annual customer reports.
• Responsibility for liaising with the legal team on all Sales contract queries, with the support of the finance team.

Claim Handler - AVIVA

(2015-11 - 2018-09)

Fulfil numerous tasks within this role. Worked closely within a team in meeting set targets for the smooth progress of claims as well the quality of service provided. Key traits within this role are excellent interpersonal, communication, negotiation skills and, the ability to develop and maintain mutually beneficial internal and external relationships and finally working well under pressure and tight deadlines which can be demanding.

• Assessing and quoting renewals for private and fleet car insurance.
• Making sure all premiums have been paid and that the policy covers what is requested.
• Taking details when a customer reports a new claim.
• Arranging payments on settlements.

Account Executive - Emirates

(2012-02 - 2014-08)

Daily targets where to identify customer needs when making new booking for flights. There was also an element of providing other services such as transportation and accommodation. This role involved high level client service and maximizing repeat business where possible. It was fundamental in this position to conduct segmentation analysis to ensure accurate customer profiling and drive excellence in customer satisfaction standards.

• Booking new destination flights.
• Increase repeat booking through active customer satisfaction and retention.
• Good product knowledge and to provide excellent customer service.

BA&Sc - Newcastle University (2008 - 2011)

MBE - Leeds Beckett University (2016 - 2017)