Saksham Bhandari

Immediate Joiner | Eligible to Work in the UK

Talent

London, EnglandMember since July 28, 2026

Outbound CallsTelephone Customer ServiceTrade EnquiriesQuery ResolutionSalesforce CRMData EntryRecord ManagementActive ListeningAttention to DetailSLA ComplianceProfessional Telephone MannerTime ManagementOrganisationTeamworkIndependent WorkingRemote/Home-Based Working

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Outbound CallsTelephone Customer ServiceTrade EnquiriesQuery ResolutionSalesforce CRM

About

Customer Service professional with experience handling inbound and outbound calls, email correspondence and client queries, alongside a background in logistics, retail and administration. Skilled in telephone-based customer support, complaint and query resolution, data entry, record management, Salesforce CRM, and SLA compliance. MBA-qualified with strong organisational skills, attention to detail, and the ability to manage a busy workload both independently and as part of a team.

Experience

Warehouse Operative - DPD UK

(2024-07)

Process approximately 500+ parcels per shift while maintaining operational accuracy in a high-volume, fast-paced environment.
Consistently achieve daily productivity and SLA targets.
Maintain accurate shipment records and update operational information on internal systems.
Identify and report shipment discrepancies promptly, ensuring accurate and efficient record-keeping.
Collaborate with colleagues to ensure timely deliveries and excellent customer outcomes.

Volunteer Retail Assistant - British Heart Foundation

(2026-05)

Deliver friendly, professional customer service, handling face-to-face enquiries in a fast-paced retail environment.
Process cash and card payments accurately, maintaining strong attention to detail.
Support daily store operations as part of a team, contributing to a positive customer experience.

Digital Marketing Executive - Digital Ninjas LLP

(2022-08 - 2024-01)

Handled a mix of inbound and outbound phone calls and email correspondence to resolve client and customer queries clearly and professionally.
Managed multiple client accounts, accurately recording and updating customer and contact information using Salesforce CRM.
Liaised with stakeholders and internal teams to deliver projects on schedule, ensuring timely and accurate communication throughout.
Maintained detailed reports and customer records, ensuring accuracy and compliance with internal processes.