Travel Consultant with 40+ years' experience
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Travel Consultant with 40+ years' experience across reservations, ticketing, sales, operations, and customer service. Strong record in revenue generation, call-to-sale conversion, and delivering exceptional customer care across retail, call-centre, and homeworking environments. Confident communicator with extensive worldwide travel knowledge, including frequent travel to Malta and Italy.
Customer Service Concierge - Cruise118
(2025-10)
Providing concierge-level support to cruise customers, handling enquiries, bookings, and aftersales to ensure a seamless service experience.
Travel Consultant - Woods Travel
(2025-03 - 2025-10)
Selling cruises, holidays, and coach tours; delivering personalised travel advice.
Self-Employed Travel Consultant - Personal Holiday Advisors
(2025-01 - 2025-03)
Selling holidays and cruises; managing client enquiries and aftersales.
Customer Service and Sales Support - Travel Solutions Network (EasyJet Holidays)
(2024-07 - 2024-10)
Customer service and sales support for EasyJet Holidays.
Sales Consultant - AllClear Travel Insurance
(2021-01 - 2024-12)
Selling specialist travel insurance, including complex medical cases.
Customer Care Agent - Planet Cruise
(2020-01 - 2020-12)
Managing amendments, rebooks, refunds, and in-resort enquiries.
Customer Care Agent - Magic Breaks
(2019-01 - 2020-12)
Aftersales, flight changes, complaints, and customer support.
(2015-01 - 2019-12)
Selling dynamic packages, tailor-made holidays, flights, and add-ons; supporting customer service during airline disruptions.
Assistant Manager - Bath Travel
(2011-01 - 2015-12)
Selling cruises and packages; training staff; managing store operations and foreign exchange.
(2005-01 - 2011-12)
Travel Consultant - Global Travel
(2001-01 - 2003-12)
Owner/Manager, Family Restaurant
(1991-01 - 2001-12)
Assistant Manager/Tailormade Consultant - BA Four Corners Travel
(1989-01 - 1991-12)
Reservations & Customer Service - AA Travel, Dan Air, Peoplexpress
(1980-01 - 1989-12)
