Installation Co-ordinator/Concierge - Thermo Fisher Scientific
(2025-12)
- Co-ordinating pre-installations and installations, lab readiness call handling.
- FSE installation planning, allocation, scheduling and prioritization.
- Creating equipment master data records in SAP
- Communicating closely with customers with installation updates
- Managing engineers' allocation in Cloud for service
Sales Order Processing Team Leader - Thermo Fisher Scientific
(2022-09 - 2025-12)
- Management of an order processing team of 4 FTE
- Responsible for 1-1, coaching, performance management and setting smart goals
- Managing complex escalations and investigations
- Working with PPI teams to improve processes and increase productivity
- Liaising with freight forwarders handling import and export enquiries / requested documents
- Managing customer order and invoicing portals
- Adhering to ISO process and compliance regulations
- Coordination with finance for revenue recognition
- Meeting quarter and year end deadlines
- Identification of educational and training needs and implementing training plan
- Implementation of new process when required
- Ensuring the teamwork within accordance to applicable policies and procedures
Chromatography and Mass Spectrometry Spare Parts Administrator - Thermo Fisher Scientific
(2018-03 - 2022-09)
- Maintaining a high level of customer service to achieve CAS score KPI targets
- Processing Customer purchase order within the given time to ensure orders are shipped within 24 hours of receiving
- Processing quotes
- Handling customer complaints and returns efficiently by following agreed process.
- Liaising with our finance / credit control and customers positively and effectively
- Troubleshooting when customers have encountered problems with finding the correct product
- liaising with Engineers to follow up on all sales opportunities to keep myself and customers updated
- Drive sales promotions when quoting consumables
- Finding alternative solutions with stock issues
- Maintaining relationships with customers and account managers
- Contributing to PPI investigations and UAT training/ testing
- Identifying customers without service contracts and informing the contract team to follow up
- Following up on customer escalations
- Attending sales calls to drive sales
- Passing new leads and sales opportunities to relevant account mangers across all divisions and channels
Laboratory Products Internal Sales Support - Thermo Fisher Scientific
(2014-03 - 2018)
- Highly focused to ensure sales targets are met
- Enthusiastic and positive attitude to selling and up-selling - Maximising every sales enquiry
- Providing support and training to other team members and colleagues
- Taking ownership of enquiries and ensuring all problems are brought to a satisfactory conclusion
- Arranging the logistics of onsite demonstration equipment while adhering to al Health & Safety procedures
- Providing the correct equipment for exhibitions
- Ensuring all enquiries are dealt with within a timely manner
- Participate and contribute to sales team meetings and events
- Growing my product knowledge daily
- Meeting all PMD goals by ensuring customer leads are dealt with within time limit and pushing sales on all products
- Building relationships with customers and key decision makers
- Able to identify and gain sales opportunities through product workflows
- To follow up on all sales opportunities to keep myself and customers updated
- Obtaining new accounts through development of leads
- Attending sales meetings
- Telephone sales
Chromatography and Mass Spectrometry Spare Parts Administrator - Thermo Fisher Scientific
(2012-10 - 2014-03)
Same duties and responsibilities as later role in March 2018 – September 2022
KPI / Operations admin - Waverley TBS
(2001-09 - 2012-02)
- KPI Indicators – gathering metrics to measure KPI performance against targets
- Mechanical handling equipment (MHE) service and insurance schedule
- Planning orders ready for warehouse shifts or for collection by courier or customer
- Stock control, quarterly stock takes and ordering in equipment for stock takes
- Monitoring stock adjustments in other radials and depots
- Responsible for repair and maintenance of warehouse technical equipment
- Raising purchase orders and querying invoices
- Liaising with job centre for new recruits
- Selecting contractors for site repairs and maintenance
Packer/Despatch Leader - Paxar UK Ltd
(1997-07 - 2001-08)
- To ensure all stock was packed in the time scale given and to a good standard
- To ensure all goods were packed securely and on time ready for collection by the end of the day
- To lead a team confidently to ensure targets were met.
