Sally Leach

A confident, enthusiastic and customer‑focused beauty professional with a genuine passion for premium skincare, makeup, haircare and emerging beauty trends. A natural communicator who builds strong customer relationships and delivers personalised consultations that create memorable experiences while driving sales, loyalty and consistent achievement of team targets and KPIs. A proactive self‑starter with strong decision‑making skills and high standards, who leads by example on the shop floor, motivates and supports colleagues, and contributes to a positive, inclusive retail environment.

Known for maintaining excellent standards, building strong working relationships and bringing a curious, creative mindset to learning new products, brands and techniques in busy retail settings.

Spa Therapist - Thorpe Park Hotel and Spa

(2023-02)

• Trained in Temple Spa and Caudalie body treatments and facials
• Cancer‑trained specialist, delivering safe and supportive treatments
• Qualified in Menopause Therapy and Pregnancy Massage
• Experienced in providing high‑quality, bespoke treatments
• Responsible for reception duties, duty of care and maintaining client confidentiality
• Committed to ongoing training with a positive, adaptable approach

Receptionist - White Cross Veterinary Clinic

(2019-06 - 2023-02)

• Returned from furlough at the start of lockdown, working in a high‑pressure, high‑volume environment with increased demand and client frustration
• Used strong interpersonal and conflict‑management skills to handle distressed or abusive clients while maintaining professionalism and protecting the practice's reputation
• Ensured compliance with social distancing and health & safety procedures, including patient sign‑in, PPE use, animal collection and completion of pre‑examination paperwork
• Managed and prioritised incoming calls from routine enquiries to emergencies, gathering photos/videos and escalating cases to vets to support assessments and remote consultations
• Responsible for dispensing medications, processing payments and completing daily banking
• Regularly used the Voyager system to manage bookings, update records, enter lab reports, control stock and implement improvements to streamline lab results and repeat prescriptions

Receptionist - Beechwood vets Chappel Allerton

(2018-06 - 2019-05)

• Welcomed clients and patients with a warm, empathetic and professional approach
• Signed in patients and ensured all required paperwork was completed prior to examination
• Managed high‑volume incoming calls, prioritising enquiries from routine appointments to emergencies
• Dispensed medications accurately and processed payments efficiently and courteously
• Used the Robovet system to update records, book appointments, enter laboratory reports and manage stock control
• Responsible for end‑of‑day banking and securely locking up the premises

Caseworker Administrator - Lowell Solicitors

(2017-10 - 2018-05)

• Assisted solicitors with the effective management of litigated cases
• Responded to queries and disputes, ensuring case flow system information was accurate and up to date
• Managed bulk court correspondence, including progress reports, admissions, enforcement paperwork and applications
• Processed incoming and outgoing mail, emails and workflow tasks
• Liaised with clients to obtain required documents and information within agreed turnaround times
• Managed own workload to meet SLAs, escalating issues to Senior Administrators or Team Leaders when required
• Identified and highlighted process improvements to Team Leaders
• Communicated effectively across departments and functions
• Fully computer literate with strong administrative and system‑based skills; able to work under pressure, meet deadlines and maintain accuracy

Receptionist - Beechwood Veterinary Clinic, Garforth

(2014-06 - 2017-09)

• Welcomed clients and patients with a warm, empathetic and professional approach
• Signed in patients and ensured all required paperwork was completed prior to examination
• Managed high‑volume incoming calls, prioritising routine enquiries and emergencies
• Dispensed medications accurately and collected payments efficiently and courteously
• Used the Robovet system to update records, book appointments, enter laboratory reports and manage stock control
• Responsible for end‑of‑day banking and securely locking up the premises

Beauty Therapist - Self Employed

(2012-07 - 2014-06)

• Delivered bespoke, luxury beauty treatments, providing a consistently relaxing, high‑quality client experience
• Offered personalised aftercare while maintaining excellent standards within a calm and tranquil treatment environment
• Provided outstanding customer service, supported by strong communication and interpersonal skills
• Passionate and enthusiastic about delivering exceptional treatments and customer experiences
• Trustworthy, sensitive and discreet, working with complete confidentiality
• Maintained a positive, proactive approach, contributing to a welcoming and professional working environment

Caudalie and Templespa trained - Beauty Therapy - Daniel Thwaites (2023)

Amethyst Cancer trained - Specialised Training - Daniel Thwaites (2023)

Pregnancy, Menopause massage trained - Specialised Training - Daniel Thwaites (2023)

ITQ Part 1 and 2 - Information Technology - White Cross Veterinary Clinic (2012)

E'SPA Beauty Therapy Complete Product Course - Beauty Therapy - Daniel Thwaites (2002)

RSA 1 - Secretarial - Yorkshire Evening Post (1990)

City and Guilds, CIBTAC - Beauty Therapy - Scarborough Technical College (1986 - 1988)

English Oral - English - Scarborough Technical College (1986 - 1988)

Art Level II - Art - Scarborough Technical College (1986 - 1988)

Business Management - Business - Scarborough Technical College (1986 - 1988)

CSE - General Education - Harrogate Grammar School (1983 - 1986)