Sally Storry

Experienced Administrator / Customer Service Advisor with over 20 years of experience delivering high-quality support across telephone and face-to-face environments. Highly organised, empathetic and solution-focused, with a strong ability to resolve issues efficiently while maintaining excellent customer relationships. Demonstrates a consistent track record of meeting service level agreements and ensuring customer satisfaction.

Administrator / Customer Service Advisor - Leathams Ltd - Nottingham

(2004-06)

• Managing high volumes of inbound customer enquiries
• Acknowledging, investigating and resolving customer complaints
• Processing orders, returns, credits and replacements accurately
• Coordinating delivery issues and providing ETA updates
• Raising and escalating technical complaints where required
• Managing and processing Shopify orders
• Ensuring compliance with company policies and service level agreements
• Maintaining strong customer relationships to ensure repeat business

Telesales Operative - Impact Marketing - Sandiacre, Nottingham

(2003-07 - 2004-05)

• Cold calling prospective customers to sell advertising space
• Building rapport quickly to generate sales opportunities
• Achieving daily and weekly call targets

Telesales Operative - Brakes - Long Eaton, Nottingham

(1998-11 - 2003-07)

• Taking customer orders on a daily basis
• Assisting customers with account and delivery queries
• Monitoring customer spending and promoting special offers
• Maintaining strong customer relationships

Sales Receptionist - Radio Rentals - Derby

(1989-07 - 1998-11)

• Selling and promoting electrical goods
• Performing stock checks and daily cash reconciliation
• Credit checking potential customers
• Taking rental payments and opening new accounts
• Managing cash handling and till balancing

GCSE Maths Grade C

GCSE English Grade C