Customer assistant/advisor at Boots/No7 (2024-12 – Present)
- Delivered exceptional customer service by offering personalised skincare and beauty advice, tailored to individual needs and preferences.
- Utilised in-depth knowledge of the No7 product range, including skincare, cosmetics, and age-defying solutions, to recommend appropriate products.
- Built strong customer relationships through proactive engagement, follow-up consultations, and creating a welcoming in-store experience.
- Conducted in-store demonstrations, mini makeovers, and skin diagnostics using No7 Match Made and skin analysis tools.
- Maintained high store presentation standards by restocking, merchandising, and ensuring all promotional displays met brand guidelines.
- Actively drove sales and met individual and team KPIs by identifying customer needs and maximising upselling opportunities.
- Provided ongoing support and advice to customers both in-store and via Boots' consultation booking system.
- Kept up to date with the latest product innovations, trends, and brand training to ensure expert-level knowledge and advice.
- Consistently exceeded monthly sales targets for No7 products.
- Recognised for delivering outstanding customer service with positive feedback from customer surveys.
- Selected to support new product launches and special promotional events.
Customer Service Assistant at John Lewis/ Waitrose (2022-03 – 2024-06)
- Provided high-quality customer service as a cashier, ensuring efficient and accurate transactions
- Demonstrated exceptional attention to detail when assisting customers, resolving inquiries, and managing complaints professionally
- Responsible for price reductions and promotions on food items, ensuring all discounts were applied accurately and in line with company policy
- Managed inventory control by conducting regular stock checks, ensuring shelves were replenished, and items were well-organised
- Actively promoted and upsold products to meet sales targets, enhancing customer experience and boosting revenue.
- Handled end-of-day cashing up procedures, including balancing tills, preparing deposits, and maintaining accurate financial records
- Assisted in the training of new staff members, ensuring they were well-versed in company policies and customer service standards
- Collaborated with team members to maintain a clean, organised, and welcoming store environment
Project Co-ordinator at Magic Me (2022-05 – 2022-10)
- Develop and plan projects, ensuring alignment with organisational goals and objectives
- Maintain continuous communication with artists to define and refine project objectives
- Coordinate all project team members to ensure seamless workflow and adherence to schedules
- Establish and adhere to project budgets, implementing cost-effective strategies
- Participate in project meetings, contributing insights and proposing necessary adjustments
- Draft comprehensive project documentation, capturing key milestones and requirements
- Foster connections with other charities to enhance collaboration and project impact
- Order necessary equipment and supplies for projects and events to support seamless execution
- Manage and schedule meetings and appointments to ensure effective project coordination
- Identify and address any potential risks associated with projects or events
- Lead recruitment efforts to assemble a skilled and efficient project team
- Ensure timely responses to all project-related emails, maintaining effective communication channels
- Host and facilitate productive meetings, promoting collaboration and decision making
Property Administrator at Kingsmen Estate Ltd (Estate Agent) (2018-11 – 2019-02)
- Deal with contractors in making sure the property has gas, fire and electrical safety inspection
- Making phone calls to tenants to arrange appointments for inspection.
- Interaction with councils regarding any issues or payments for tax.
- Using excel spreadsheet
- Deal with housing maintenance and utilities
- Using Microsoft word, sending letters out to tenants
Customer Service at Sainsbury (2017-10 – 2018-11)
- Delivered excellent customer service at the checkout, ensuring a friendly and efficient shopping experience for all customers.
- Demonstrated meticulous attention to detail when handling customer queries, returns, and complaints, ensuring prompt and satisfactory resolutions.
- Carried out regular price reductions on food items, ensuring accuracy and compliance with company policies and promotional guidelines.
- Maintained stock control by regularly monitoring inventory levels, replenishing shelves, and organising displays to optimise product visibility.
- Proactively engaged in upselling and cross-selling products, contributing to increased sales and improved customer satisfaction.
- Performed daily cash handling and reconciliation duties, including balancing tills, counting cash, and ensuring financial accuracy during closing procedures.
- Supported team members and managers in daily operations, contributing to a positive and collaborative working environment.
- Trained and mentored new staff, providing guidance on company policies, cashier operations, and effective customer service techniques.
- Adhered to all health, safety, and compliance guidelines, ensuring a clean, safe, and welcoming environment for customers.
Customer Service at New Look (Retail, Footwear) (2015-12 – 2017-01)
- Taking customers order on till
- Answering customer enquiries
- Dealing with customers face to face regarding a choice of footwear they may desire
- Making sure the shelves are in a presentable manner
- Attaining department appearance
Sales Assistant at Ulanka (Spanish Footwear Franchise) (2015-09 – 2015-12)
- Reaching sales targets
- Deal with customer enquiries
- Attaining department appearance
- Making sure the shop is cleaned, shoes go back on shelves or back into stock room.
- Tidying up the shelves
Sales assistant at JD Sports (2012-11 – 2014-02)
- I was responsible for advising customers on the latest trainers and taking their orders.
- I did standards which is closing and tidying the shop, tagging the trainers, doing laces, and filling the gaps in.
- worked well under pressure due to Christmas sales and assured that the customers were satisfied
