Salman Khanzada

Investor relations and client capital candidate combining regulated financial services writing, KYC/AML/EDD, financial product analysis, evidence review, client communications and stakeholder engagement. Brings MSc Investment Management training, legal/regulatory drafting discipline and exposure to UHNW investor, adviser, hedge fund and consortium discussions connected to a multi-billion-pound sports acquisition process. Strong fit for IR, fundraising support, RFP/DDQ, investor onboarding, client reporting and private-markets support roles where accuracy, judgement and follow-through matter.

Consumer Lending & Investment Complaints Operating Officer - Lloyds Banking Group

(2025-12)

• Investigate complex consumer lending and investment matters in an FCA-regulated environment, reviewing financial records, transaction histories, product documentation and supporting evidence.
• Draft final response communications, outcome rationales and redress calculations, translating complex evidence into clear, defensible written conclusions for customers and internal stakeholders.
• Conduct KYC, identity verification and control checks; identify information gaps, quality issues and risk indicators for escalation.
• Provide MI-style updates, operational feedback and quality input to improve consistency, migration activity and team handling standards.
• Developed AI prompt guidance adopted by colleagues, reducing letter revisions and quality-control feedback by c.70%.

Lead Analyst - HCLTech

(2025-09 - 2025-11)

• Investigated complex pension and annuity complaints involving customer detriment, transfer delays, financial loss and compensation calculations.
• Built detailed customer timelines from multiple evidence sources; analysed records, transactions and correspondence to support fair, auditable outcomes.
• Performed AML, KYC and identity verification reviews while maintaining adherence to FCA requirements, SLAs and evidence-handling standards.
• Prepared responses to Financial Ombudsman Service requests and supported stakeholder communication on complex case progress.
• Created tools and resources that reduced manual administrative work and supported operational framework improvements.

Complaints Handler - Wealth Management - Huntswood - St. James's Place Wealth Management

(2024-09 - 2025-03)

• Investigated investment charge complaints across pensions, ISAs, mortgages and unit trusts, reviewing customer files, fee data and supporting documentation across multiple systems.
• Calculated fees and charges relevant to complaint outcomes and prepared regulated written communications, evidence requests and management information.
• Managed customer communication, including vulnerable clients, while maintaining accuracy, confidentiality and strong written-rationale standards.

Associate Paralegal & Case Handler - Financial Conduct Authority

(2022-06 - 2022-11)

• Supported retail banking enforcement and regulatory investigations, including evidence review, document analysis and investigation support for senior/legal stakeholders.
• Reviewed c.850 pages of evidence and reduced materials to a focused c.300-400 page bundle; identified discrepancies and escalation points.
• Investigated AML, KYC and regulatory compliance matters within a sensitive FCA environment.

Sports & Investment Consultant - Self-Employed

(2015-10 - 2022-10)

• Built relationships with UHNW individuals, investors, financial advisers, hedge fund representatives and sports industry stakeholders to originate investment, acquisition and strategic partnership discussions.
• Supported stakeholder engagement connected to a Chelsea Football Club consortium bid valued at c.£4.2bn, including exposure to a c.£2.5bn funding commitment.
• Conducted due diligence, KYC reviews and source-of-funds style assessments during investment discussions; drafted/reviewed NDAs, JV agreements and commercial documentation.

Complaints Handler - Huntswood - esure Insurance

(2024-03 - 2024-05)

Escalated complaint investigations, liability assessment, redress and FOS-related cases.

Advanced Resolution Specialist - Huntswood - OVO Energy

(2023-07 - 2024-03)

Final-stage escalations, evidence review, third-party liaison, KYC-style checks and redress.

Remediation QA Analyst - Huntswood - Barclays Bank PLC

(2022-01 - 2022-03)

File audits, remediation reviews, discrepancy reporting and AML-related compliance support.

Pension & Investment Case Handler - Deloitte LLP

(2018-11 - 2019-01)

Pension/annuity suitability reviews, investigation reports, redress calculations and AML/fraud escalation.

Mortgage Litigation Reviewer - Hazell Carr - Lloyds Banking Group

(2018-04 - 2018-11)

Mortgage litigation file review, MCOB/TCF assessment and risk escalation.

BA (Hons) - Politics, Philosophy and Economics - University of York

Certificate - Algorithmic Trading - University of Oxford

Ongoing Study - Data Science with Python - Edureka

Ongoing Study - Agentic AI with Microsoft - EduHubSpot