Director & Senior Consultant at Metisphere (2021-04 – Present)
- Launched Metisphere as a Registered Salesforce Partner, successfully scaling the consultancy to a team of 7 professionals.
- Leading Workshops to map out full end to end business processes to understand the needs of the business and translating those processes into User Stories & Solutions to be used for build and configuration
- Implementation of basic & complex declarative automation inclusive of Record Triggered Flow, Autolaunched Flow, Screen Flow, Scheduled Flow & Approval Process
- Completed projects to map out and migrate legacy automation tools such as Workflow Rules & Process Builder to Flow
- Implementation of declarative development such as Custom Objects, Page Layouts, Fields, Validation Rules, Reports & Dashboards
- Implemented DevOps processes for Clients to ensure full audit and analytical capabilities meeting business compliance
- Lead Consultant on projects such as transitioning a Client from FreshService onto Service Cloud leveraging full ITSM features such as Incidents, Change Requests & Problem Management as well as standard Service Cloud features such as Entitlements and Omni Channel Routing
- Primary Consultant for Managed Service Clients supporting BAU tickets and advising on enhancement requests to ensure best practices are met and designing solutions to meet their business processes
- Supporting Clients on variety of Clouds such as Sales Cloud, Service Cloud, NPSP & NPC
- Training Clients and End Users on standard Salesforce features and new processes to increase user adoption and satisfaction on the system
Salesforce Technical Analyst (Contract) at Teach First (2021-07 – 2021-10)
- Acted as the internal technical authority, reviewing and providing critical feedback on the implementation partner's designs to ensure they adhered to Salesforce best practices.
- Collaborated with the implementation partner to ensure all User Stories and Technical Designs were processed efficiently to meet strict sprint deadlines.
- Liaised directly with the Teach First Project Team, supporting the Project Manager in unblocking technical hurdles and resolving complex system questions.
- Ensured that the latest technology and platform functionality were being utilised to meet the organisation's specific requirements effectively.
Salesforce Administrator/Senior Salesforce Administrator at Houzz (2019-02 – 2021-05)
- Promoted to the company's first and only Senior Salesforce Administrator, overseeing a global system used by thousands of users across multiple countries.
- Designed and implemented a full rebuild of Service Cloud, migrating legacy processes into more scalable, automated solutions.
- Strategised and executed a company wide migration to the Lightning UI, moving all global teams into the modern interface by the end of 2020.
- Providing technical support and guidance to the global Salesforce team
- Collaborated directly with Sales Operations to document user stories and build workflows that significantly improved the user experience.
- Maintained the long term integrity of the Salesforce infrastructure while educating stakeholders on platform best practices.
Salesforce Administrator/Business Analyst at Alicorn Digital (2016-09 – 2019-01)
- Managed full-cycle projects from initial scoping and requirement workshops to final delivery.
- Trained and mentored 4 graduates, leading them to pass their Administrator exams within 6 weeks.
Intern at CloudSocius (2016-07 – 2016-09)
- Completed intensive training in requirement gathering and implementation, achieving two certifications within 12 weeks.
Sales Assistant at Waitrose (2015-11 – 2016-06)
Mounted Dutyman – Blues and Royals, Household Cavalry Mounted Regiment at British Army (2013-01 – 2015-09)
Sales Assistant/Supervisor at PoundStretchers (2011-02 – 2012-08)
