Administration
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Highly-organised Administrator with 9+ years’ post-graduate experience accurately processing client data, promptly responding toand resolving internal ticketing enquiries, and monitoring key customer accounts. Key strengths include: efficiently inputting, updating and tracking client information in complex internal systems; reviewing, identifying, verifying and correcting any data discrepancies to maintain accuracy; and quickly learning, navigating, and multi-tasking between various databases, software packages and spreadsheets as well as training new members of staff. Self-taught computing intellectual who is able tooperate the more complex features of Microsoft Office Word, Excel and Outlook as well. A fast learner who quickly absorbs and applies new information and is not afraid to take the initiative / step outside comfort zone to generate results.
▪ Maintaining and managing databases
▪ Effective communication skills, written and verbal
▪ Excellent attention to detail and quality-assurance
▪ Prioritising workload and multi-tasking
▪ Responding to internal ticketing systems
▪ Strong clerical, administrative and office-based skills
▪ Customer-service and call handling / customer enquiries
▪ Highly-organised, focused and attentive
▪ Advanced Microsoft Office inc. Excel
▪ Time-management and meeting deadlines
Advanced Microsoft Office including Word, Excel, Access, Outlook and PowerPoint.
Proficient user of Adobe Photoshop, Premiere and Editor.
BA in Media Studies (2:2) | University of East London (2014)
BTEC in Media Studies (triple Distinction) | Palmers College (2011)with Bursary for “Outstanding Effort”
GCSEs including Maths and English grades A-C, with Merit in ICT(2009)
St John’s Ambulance First Aider (2022)
