Sam Lefebvre

A dedicated and adaptable professional with a robust background in hospitality management and administrative roles, complemented by a high 2:1 in Politics and Sociology. Known for strong leadership, effective communication, and exceptional customer service skills developed through roles in high-pressure environments. Eager to transition into an administrative role where I can leverage my analytical abilities, time management skills and experience in customer service.

My work experience showcases a strong background in hospitality management, customer service, and administrative support. Key highlights include:

• Bar Staff (Beachfront Leisure, Oh So Social, 2024-present): I aim to create a welcoming environment for guests, providing attentive service that enhances customer satisfaction.
• Bar Staff, Compass (Wimbledon Championships, 2023): Efficiently managed orders, maintained cleanliness, and handled cash and inventory with 100% accuracy.
• Lead Waiter (Pietro and Addis, Donatello, 2022-2024): I have led service teams, boosted customer feedback by 20%, and optimized inventory management, reducing waste by 15%.
• Lead Waiter (Sodexo, Amex Stadium, 2021-2023): Managed a team of 10+ waitstaff, implemented training programs, and improved customer satisfaction by 30%.
• Catering Assistant/Barista (Compass, 2019-2022): Delivered high-quality service in fast-paced environments, contributing to smooth operations during peak hours.
• Inspection Technician Assistant (Reveal Media, 2019): Supported inspection operations with data entry, reporting, invoicing, and billing.

Politics and Sociology Degree (University of Sussex, Brighton): I graduated with a 2:1, gaining strong research and analytical skills through political theory and social policy coursework. I also developed public speaking and debate skills by participating in student debate and presentations for my degree..

A Levels (Esher College, Surrey):

• Fine Art (A)
• Government & Politics (B)
• Mathematics (D)