Care Coordinator - Cheltenham Central PCN, NHS - Cheltenham
(2026-03)
- Managed a caseload of patients with complex health and social care needs, conducting holistic assessments and developing personalised care plans aligned with person-centred practice.
- Coordinated referrals and navigation across primary care, community, health, social care and voluntary services, ensuring joined-up support and continuity of care for vulnerable adults.
- Collaborated with GP practice teams, Social Prescribing Link Workers, Mental Health Practitioners and Health and Wellbeing Coordinators to deliver integrated care.
- Attended multidisciplinary team (MDT) meetings, documented actions and ensured agreed follow-up was completed to support risk management and care coordination.
- Identified and escalated safeguarding concerns at practice safeguarding meetings, contributing relevant information and supporting discussion of risk in line with safeguarding requirements.
Social Prescribing Link Worker - Cheltenham Central PCN, NHS - Cheltenham
(2022-01 - 2026-03)
Role ended due to redundancy
- Conducted holistic assessments and developed personalised support plans for adults with social, emotional, health and practical needs, connecting them with community, voluntary and statutory services.
- Managed a caseload of diverse cases, supporting adults experiencing mental health difficulties, loneliness, housing and financial concerns, long-term conditions and multiple vulnerabilities.
- Identified and escalated safeguarding concerns, including suspected financial abuse involving a vulnerable adult with dementia; completed safeguarding referrals (MARF) and contributed to surgery safeguarding discussions.
- Maintained accurate records and upheld confidentiality, safeguarding and person-centred practice in line with statutory requirements and professional standards.
Hard of Hearing Services Manager - Gloucestershire Deaf Association (GDA) - Gloucester
(2011-01 - 2021-12)
- Managed NHS hearing aid and Gloucestershire County Council sensory service contracts, coordinating multidisciplinary working between Audiology, Sensory Services and Adult Help Desk to ensure continuity of care.
- Conducted home assessments and coordinated equipment, repairs and support for adults with hearing and communication needs, promoting independence and tailored solutions.
- Led and supervised a small team of Equipment Technicians and volunteers, providing training, guidance and performance management.
Independent Living Advisor - Penderels Trust - Gloucester
(2006-01 - 2011-12)
- Provided advice and practical support to adults and families with illnesses and disabilities, including those receiving local authority funding, resolving complex issues and enabling independent living.
- Established and managed a peer support group for adults in Gloucestershire, developing systems and procedures to improve service accessibility and outcomes for service users.
Housing Support Worker - Bromford Housing Group
(2002-09 - 2006-01)
- Supported tenants with learning disabilities, physical disabilities and mental health needs to live independently in supported accommodation, working collaboratively with social workers and mental health teams.
- Worked with councils, social workers and mental health teams to address tenancy sustainability, risk and wellbeing, supporting individuals to maintain safe, stable accommodation.
Care and Education Facilitator - Star College - Cheltenham
(1998-03 - 2002-09)
- Managed outreach home for six young adults with physical and learning disabilities, developing care plans, providing personal and independent living support and liaising with families and professionals.
Au Pair - Au Pair in America - New Jersey, USA
(1997-02 - 1998-02)
- Provided full-time care for a four-year-old child, managing daily care needs and ensuring safety and wellbeing.
Various Roles - Luminar Leisure - Cheltenham
(1992-10 - 1997-02)
- Roles included bar staff, promotions, front of house and cloakroom assistant.
