Fleet Manager - Smart Platforms Rental Ltd
(2025-01)
MEWP Hire Industry
- National Fleet Oversight: Directly responsible for the legal compliance and operational readiness of a 200+ unit national hire fleet across 7+ depots.
- End-to-End Maintenance Planning: Managing the full lifecycle of vehicle maintenance, including the scheduling of MOTs, LOLER inspections and routine vehicle service to ensure maximum fleet availability.
- Engineering Resource Management: Coordinating a national team of engineers, prioritizing reactive repairs (VOR) and planned maintenance to minimize machine downtime and maximize hire revenue.
- Financial Accountability: Managing the monthly repair and maintenance budget, making critical 'repair vs outsource' decisions to protect profit margins and operational efficiency.
- Cross Functional Leadership: Serving as the central point of contact for depot managers and Directors to align fleet availability with regional sales demand.
- Departmental Transition: Strategically absorbed the senior management and compliance planning responsibilities for the national fleet following a departmental restructure, maintaining 100% compliance across 7 depots with no increase in headcount.
Fleet Coordinator - Smart Platforms Rental Ltd
(2023-02 - 2025-01)
MEWP Hire Industry
- Operational Scaling: Promoted to absorb all Fleet Administrator responsibilities while taking direct ownership of customer damage recharges, collaborating with depots to establish liability and recover costs
- Maintenance Scheduling: Planned and coordinated complex workshop schedules across seven depots, balancing repair urgency with available engineering resources to optimize fleet availability.
- Cost Control & Auditing: Rigorously reviewed and challenged supplier invoices, successfully identifying discrepancies to reduce unnecessary departmental spend.
- Resource Prioritization: Prioritized reactive maintenance and made daily operational decisions that directly improved fleet turnaround times and minimised asset downtime.
Fleet Administrator - Smart Platforms Rental Ltd
(2022-10 - 2023-02)
MEWP Hire Industry
- Operational Support: Provided comprehensive daily administrative support to the Fleet Manager, handling engineer reporting, documentation compliance and reactive vehicle maintenance tracking.
- Downtime Minimization: Managed daily Vehicle Off Road (VOR) logs, actively monitoring repair statuses to ensure rapid fleet turnaround times.
- Incident Coordination: Handled direct calls for vehicle breakdowns, accurately allocating mobile engineers to resolve technical issues on-site.
- Financial Administration: Issued purchase orders for replacement parts based on engineering assessments and resolved supplier invoice discrepancies.
- Compliance Tracking: Oversaw the installation, tracking, and compliance of vital telemetry systems and regional transport permits (including TFL, CAZ and London permits).
Fleet and Compliance Co-ordinator - Petit Forestier
(2021-09 - 2022-10)
- Regulatory Compliance: Monitored vehicle fleet data to ensure 100% adherence to external safety regulations and stringent internal company policies.
- Breakdown Management: Coordinated live breakdowns and tracked national VOR metrics to minimise vehicle downtime and maintain high customer satisfaction.
- Escalation & Resolution: Identified workshop bottlenecks, escalating repair delays appropriately to drive efficient third-party resolutions.
New Business Consultant - PHS
(2021-04 - 2021-09)
- Business Development: Identified and engaged target B2B accounts, collaborating with decision-makers to promote tailed service offerings and drive long-term client retention.
Corporate Account Manager - Arval UK, BNP Paribas
(2018-07 - 2020-08)
- Managed corporate client portfolios (20–700 vehicles), produced quotes, and secured orders.
- Built strong client relationships and introduced upsell opportunities.
- Oversaw bespoke process management and performance against KPIs.
- Conducted client meetings and ensured compliance with GDPR standards.
- Managed complaints and identified root causes for service improvements.
Aftersales Team Trainer - Arval UK, BNP Paribas
(2017-01 - 2018-12)
- Designed and implemented training programs to upskill team members.
- Tracked individual progress and addressed knowledge gaps through tailored plans.
Operational Aftersales Executive - Arval UK, BNP Paribas
(2014-09 - 2017-01)
- Maintained supplier relationships, managed performance, and resolved invoice issues.
- Scheduled emergency and routine maintenance appointments.
- Operated driver helpline and reduced customer downtime via efficient support.
Scheduler / Team Leader / Team Trainer - UKDN Waterflow
(2013-01 - 2014-12)
- Scheduled engineers efficiently to maximise job completion.
- Managed a small team and trained new staff in operational processes.
