Saman Salam

I am a hardworking and enthusiastic graduate seeking a career within the Business/Claims sector. Having gained experience within customer focused roles to date, I have developed a number of keys transferable skills to include relationship building, good communication and problem solving. I also work well independently with minimal supervision as well forming an integral part of a team.

I aim to utilize the skills/knowledge which I have acquired and make an effective contribution within your firm.

Claims Advisor - AUTO ASSIST, SCOTLAND LTD - 171 Maxwell Road Glasgow, G41 1TG

(2018-04)

• Working as an RTA Claims Advisor to deal with everyday claims against the Third party insurance companies and the client's own insurance also.
• Managing own caseload and making sure files are updated on daily basis.
• Liaising with solicitors for personal injury cases- answering all queries, assisting with liability investigations etc.
• Instructing Kindertons for credit hire/repair in non-fault accidents + Engineers alike to request engineer's reports/estimates, obtain authorization and arrange a booking in date for repairs. Arranging hire thereafter for duration of repairs or otherwise.
• Negotiation skills to proactively settle cases and finalize instructions with clients
• Ensure clients are provided a high level of customer service advising them the procedures of their claims and obtaining any evidence which can support their claim in order to settle it.

Administrative Assistant - WATERBOOK LTD - Thusle Business Centre 5 Spiersbridge Terrace G46 8JH

(2017-11 - 2018-04)

• Negotiating with customers via emails and telephone.
• Printing and processing day to day orders received.
• Managing product pricing and checking stock levels.

E-Commerce Assistant - ELEX GLOBAL LTD - 35-37 Edison Street, Glasgow, G52 4JW

(2017-03 - 2017-11)

• Listing products on Marketplaces such as eBay, Amazon and Groupon.
• Market knowledge of marketplaces such as eBay, Amazon, Wowcher and Groupon.
• Negotiating with customers through emails and telephone.
• The day to day maintenance and operation of company websites, marketplace
• To examine product pricing vs our competitors and managing the price Trakker system to maximise sales.
• Worked on stock control management system (Linnworks).

Sales Advisor - FastRail Ticketing - Edinburgh Airport, Ingliston, Edinburgh EH12 9DN

(2017-02 - 2017-03)

• My role with FastRail Ticketing was to provide excellent service to the customers when selling train tickets, giving them all the information of our service while making sales.
• This role helped improve my team working skills and confidence level when communicating with customers.

Customer Service Assistant - ShopSmart - 1506 Paisley Road West, G52 1SP

(2013-10 - 2017-02)

• My Duties included serving customers, stocking shelves and dealing with customer enquiries.
• Handling deliveries, making sure the new stock is kept safely in the back store. Ordering new stock, making bills and checking the invoices to ensure the stock received and the prices charged are right. Updating sales regularly.
• This role helped me to develop good customer service skills, time management, communication skills and working under pressure.

Administrative Assistant - RAMH (Recovery Across Mental Health) - Wellmeadow Street Paisley

(2015-10 - 2016-02)

• My role at RAMH was to manage client's enquiries or any complaints they had through telephone calls and emails. Regularly updating and managing client's records. Filling out deliveries and collection forms for the drivers.
• I achieved a saltire award for my voluntary work with RAMH.

BA - Business (hons) - University of the West of Scotland (2013-09 - 2015-07)

HNC/HND - Business - City of Glasgow College (2011-08 - 2013-06)