Bar manager - Admiral Taverns - Bolton, Greater Manchester
(2015-07)
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Developed cocktail menus, resulting in increased beverage sales.
- Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
- Improved staff performance through regular feedback sessions and training programmes.
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Conducted routine safety checks to adhere to health and safety regulations in premises.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
Cash office manager - B&M Bargains - Bolton, Greater Manchester
(2010-03 - 2015-07)
- Liaised with bank representatives to ensure timely deposits and withdrawals.
- Performed surprise checks, maintained high level of staff integrity.
- Coordinated shift schedules, ensured optimal staffing during peak hours.
- Improved accuracy by implementing new cash handling procedures.
- Managed petty cash, minimised misuse of funds.
- Oversaw end-of-day reconciliation process for error-free closing procedures.
- Supported sales team with timely till float preparation to facilitate smooth transactions.
- Managed daily cash flow for smooth operational continuity.
- Provided training to staff on effective cash handling techniques for improved performance.
- Ensured safe environment with strict adherence to security protocols.
- Checked and validated all transactions for accurate record keeping.
- Implemented stringent fraud detection measures for increased financial security.
- Reduced errors by conducting regular audits of cash office operations.
- Enhanced customer service with prompt and efficient transaction processing.
- Balanced till, reduced discrepancies significantly.
- Maintained inventory of cash at all times to have ready access to funds when needed.
Sales assistant - Home Bargains - Bolton, Greater Manchester
(1997-01 - 2010-03)
- Utilised excellent communication skills to provide detailed product information.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Managed till operations smoothly, reducing waiting time for customers.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Built strong relationships with regular customers for repeat business.
- Conducted daily inventory checks to manage stock levels accurately.
- Offered personalised shopping advice to enhance customer experiences.
- Improved customer service by efficiently handling queries and complaints.
