Samantha Francesca Verschoyle

A dedicated and results-driven professional with extensive management experience in both the restaurant and retail sectors. Adept at leading teams, resolving conflicts, and driving performance improvements. I possess strong expertise in recruitment, employee relations, and performance management, coupled with a proven ability to thrive in high-pressure environments. I can leverage my skills to contribute to organizational success and employee development.

Assistant Manager - McDonald's - Birmingham

(2018-01)

• Lead and manage a team of 20+ employees, ensuring operational efficiency and outstanding customer service.
• Oversee cash handling, inventory management, and ensure compliance with food safety regulations.
• Responsible for recruitment, onboarding, and performance management of staff, including conducting appraisals.
• Train and mentor crew members and shift managers, driving continuous development within the team.
• Handle customer complaints, grievances, and conflict resolution, ensuring a positive dining experience.
• Awarded Manager of the Year for two consecutive years (2019, 2020) for leadership excellence.
• Improved staff retention by 15% through targeted training and team-building initiatives.

Shift Manager - McDonald's - Birmingham

(2015-09 - 2017-12)

• Managed daily shift operations, ensuring service delivery met McDonald's standards.
• Coordinated scheduling and labor costs to meet business targets, while managing inventory.
• Assisted in recruitment processes and facilitated employee training programs.
• Monitored health and safety compliance, including food preparation standards and cleanliness.

Crew Member - McDonald's - Birmingham

(2010 - 2015-08)

• Delivered excellent customer service in a fast-paced environment.
• Supported team members in maintaining high levels of cleanliness and operational efficiency.
• Assisted in training new crew members, helping them integrate smoothly into the team.

Senior Supervisor - Iceland Foods - Birmingham

(2018 - 2019)

• Supervised a team, ensuring stock control, inventory management, and smooth daily operations.
• Assisted in recruitment and onboarding of new staff, managing employee schedules, and coordinating shift coverage.
• Ensured brand consistency through effective visual merchandising and store presentation.
• Achieved store sales targets by implementing strategic performance improvements and promotional activities.

BA (Hons) - Visual and Performing Arts - De Montfort University (2011 - 2013)

NCFE Level 1 - Drug Awareness - South & City College Birmingham (2009 - 2010)

Level 2 - Communication and Working with Others - South & City College Birmingham (2008 - 2010)