Samantha Hoggarth

My background is working in customer service face to face or telephone environment with office administration duties. I have worked in the care industry for over a year. I am the sort of person who throws herself into everything and approaches tasks with a "can do" attitude.

I am very organised and reliable and use to working in a fast paced environment to tight deadlines. I'm practical, creative person who can pick up new skills easily and actively seek opportunities to learn. My caring and patient manner means I get the best out of people by setting clear objectives and expectations and they enjoy working with me to achieve high standards and the results under pressure.

Computer literate, all Microsoft packages. Delivery of expectations against company targets. Planning well and keeping up to date clear records. Working well with a team but also can work alone with my own initiative.

Building strong productive working relationships.

Health Care Assistant at Advantage Angels (2023-10 – 2024-12)

• Helping residents to remain as active and independent as possible.
• Respecting residents' rights of choice, privacy and dignity.
• Support residents with personal care and mealtimes.
• Working as part of a team to identify residents' unique goals and implement personalised care plans.
• Working flexibly to help residents explore new interests, engage in physical activities, and make sure they enjoy themselves in a stimulating and homely environment.

Security Guard at BSL security services (2023-05 – 2024-09)

• Carrying out regular foot patrols of the resort, ensuring the safety and security of the premises, team and guests.
• Being the first point of contact for our team / guests and dealing with emergency situations promptly and efficiently, from confrontation, suspicious activity, to first aid situations.
• Welcoming Guests and checking Resort passes.
• Providing amazing customer service to all of our guests.

Care Assistant at Holly Lodge Residential Home (2019-11 – 2022-01)

• Assist Residents in all aspects of their care needs (e.g. physical, emotional), providing attention when needed, whilst ensuring Residents retain their comfort and dignity
• Assisting Residents who have limited mobility, or physical/learning difficulties, making the best use of aids provided, to ensure that they safely achieve their personal goals.
• Closely monitor Residents who may be confused and / or who may demonstrate behaviour that challenges to ensure the safety and welfare of themselves and others.
• Assist in the delivery of care for Residents who are dying or with a progressive illness to ensure a dignified End of Life.
• Ensure privacy and dignity is maintained for the dying and the bereaved, in line with the Company's policies and procedures.
• Answer Nurse 'Call System', providing and / or obtaining assistance as required.
• Make and change beds and ensure that rooms are clean and tidy, and any bedroom equipment is kept clean to ensure a homely environment for the Resident.
• Answer the door and telephone appropriately, respond accordingly, and pass on messages promptly to ensure a high standard of customer care.
• Ensure the Care Home's resources are used appropriately to minimise waste and reduce risk.
• Accurately document care given and report concerns as necessary

Warehouse Admin Temp at Capita plc (2019-08 – 2019-11)

Review documents and compile indexes to make information searches easier. They work with any variety of documents in the review process including books, periodicals, websites, DVDs, manuscripts, reports, brochures, literature, and audio recordings. They spend much of their time reviewing these documents or files so they can use them for indexing purposes.

Call Handler NECS NHS Care Home Liaison Officer at NECS NHS (2018-11 – 2019-08)

Working in a call center type environment, calling care homes to support the care home manager in registering for an on-line capacity tracker system. Ensuring the manager is able to log in, set up their care home details in the system and update the status of their care home in the system. The capacity tracker helps care homes to set up their care home to will assist with discharging patients from hospital quickly by enabling hospitals and social care teams to identify care homes have available beds to receive discharged patients.

Complaints Administrator Barclays Contract at Firstsource (2018-05 – 2018-10)

Communicate effectively via phone, email and letter with Customers, Retailers, Claim Management Companies (CMCs) and FOS whilst acknowledging and investigating PPI and Plevin complaints. Resolve all PPI/Plevin complaints in a timely manner and ensure the appropriate level of redress has been compensated by using the PPI/Plevin Calculator; ensuring the investigation is in-depth and the fair treatment of customers have been deliberated in reaching a fair resolution for the customer. Adhering with FCA Regulation Rules and Guidance in particular DISP, client policies and all aspects of Conduct Risk requirements; ensuring the appropriate and fair customer outcome is at the forefront of complaint investigations.

Managing and maintaining the Respond Complaint database so that accurate and effective management information may be produced when required.

Receptionist \ Centre Assistant at Planet Leisure (2016-09 – 2017-11)

Making sure customers are feeling welcomed and put straight onto their activities on time and booked in our system properly. Handling phone calls and bookings over the phone, as well as serving customers at the bar and for food.

Office Assistant at MP Voluntary campaign MP Phil Wilson Newton Aycliffe (2015-01 – 2016-04)

Responsibilities - I collect information of the community and input all the information into the voting system. Help and support with activities around the office. Ran the campaign office dealt with the community with complaints and questions. Opening and setting up the office. Closing and locking up. Accomplishments Learned about The Labour Party and experience more skills.

Level 2 Barbering in Certificate of higher education – City of Sunderland College (2025-09 – 2026-06)

Level 2 Health and Social Care in Diploma of Higher Education – Training and Skills Development (2019-11 – 2020-07)

Maths and English in Level 2 – City and Guilds (2019-07 – 2020-07)

Awareness of Mental health problems in Level 2 – Open university (2019-05 – 2020-03)

Food Safety and Hygine in Level 2 – Virtual College (2019-10 – 2019-10)

Business Communication: SWOT analysis in A-Level or equivalent – Open University (2019-01 – 2019-12)

Level 1 and 2 ICT – Bishop College (2013-01 – 2014-12)

English in GCSE – Manor College of technology (2000-01 – 2005-12)