Samantha Joseph

Professional and empathetic customer-focused practitioner with a strong background in social work, community support, and customer service. Experienced in handling high volumes of enquiries, managing sensitive conversations, and delivering clear, accurate information in fast-paced environments. Confident working remotely or within office-based call centre settings, demonstrating resilience, attention to detail, and a commitment to delivering excellent service standards.

Youth and Community Worker

• Delivered one-to-one support and facilitated group sessions, maintaining detailed case records and ensuring safeguarding compliance.

Homeless Families Support Worker

• Managed complex caseloads, handled crisis calls, provided advice and guidance, and liaised with multi-agency professionals.

Recruitment Resourcer

• Conducted high-volume candidate screening calls, maintained CRM systems, ensured compliance documentation accuracy, and met placement targets.

Customer Service Roles

• Responded to enquiries, resolved complaints efficiently, processed information accurately, and maintained professional service standards.

Bachelor of Science (Hons) - Social Work