Samantha Napier

A motivated, adaptable and responsible individual who is seeking a job role to enable me to use all skills I have learnt and help me to better myself.

• Time management skills - Developed through work roles in order to meet strict deadlines.
• Computer Literate - In Microsoft Word, Power point, Excel, Email and more.
• Organizational skills - Developed through work roles to ensure my work area is clean and tidy.
• Interpersonal skills - Ability to communicate effectively with people at all levels.
• Highly driven - To further my skills and work to the best of my ability.

Additional Skills

• I have knowledge and experience of using all Windows computer systems since the release of Windows XP.
• I am a proactive person who is always looking for new and exciting ways to learn new skills and develop the skills I have already obtained.
• I have the ability to work well as art of a team as well as having the initiative to work well on my own.

Tata Consultancy Services (TCS) - Customer Service Advisor June 22-present

Working on behalf of Scottish Power.

Working in a fast paced call centre.

Having knowledge to be able to work on three different systems including Microsoft office.

Using a dialler system.

Using outlook to send emails and schedule callbacks.

Ensure data protection is adhered to on every call and that every call adheres to our company’s compliance procedure.

Providing excellent customer service over the phone.

Providing money advice and referring to charities that can help them in their current circumstances.

Being discrete with customers bank details and ensuring it is not read out loud.

Using administrative skills to deal with customers requests and to ensure a customers account is up to date.

Dealing with customers requests completely, quickly and efficiently ensuring I’ve done everything I can for the customer.

Upselling where applicable.

Using conflict resolution skills when dealing with difficult customers.

When dealing with customers who are in difficult circumstances using compassion and empathy to make them feel their worries are genuine and that someone does care about them.

All my GCSE’s are A* - C

I also have an A level equivalent at a Pass level