Samantha Orquiola

Highly organised and customer-focused with experience in front-of-house operations, administration, retail and event coordination. Experienced as a trusted first point of contact for customers: managing enquiries across in-person, email and social media channels while supporting daily business operations. Able to handle payments, coordinate events and build strong customer relationships within fast-paced environments.

Passionate about creative industries and committed to delivering exceptional service while ensuring the smooth running of day-to-day operations. Fully flexible with schedule, can start immediately.

Retail Assistant, Event Coordinator & Brand Representative - SHOUJI

(2025-01 - 2026-06)

• Act as the primary point of contact for customers across multiple communication channels. Handle customer/business enquiries, concerns and issues professionally
• Deliver professional and friendly customer service and support customer orders, product reservations and event registrations: ensuring accurate record keeping and clear communication throughout
• Process cash and card payments accurately while managing daily customer transactions and maintaining attention to detail
• Coordinated and co-hosted sold-out collaborative events - J-Fashion Society x SHOUJI: 'Cupid Corner' workshop and 'Lucky Charm Workshop' (in partnership with Harajuku Heaven) managing logistics, branding and promotional material
• Collaborate with management and external partners to ensure successful event delivery and a consistently high standard of customer experience
• Entrusted with key-holder responsibilities, independently opening and closing the store while following operational and security procedures
• Assist with stock management and maintaining visually appealing retail displays
• Coordinate logistics, registrations and customer communications for community events and collaborative workshops
• Maintain schedules, content calendars, customer records and operational systems to support efficient business operations
• Produced creative digital content across multiple platforms (Instagram, TikTok, email marketing, newsletters), ensuring consistent branding and visual identity
• Designed high-quality graphics and promotional materials to support newsletters, events, and product launches
• Wrote engaging copy for newsletters, emails, social posts, announcements, and marketing communications, tailored to audience insights and platform behaviors

Luxury Fragrance & Beauty Ambassador - FLAIR

(2024-01 - 2025-12)

• Delivered personalised consultations and premium customer experiences within a luxury retail environment
• Built strong customer relationships resulting in repeat business and long-term customer loyalty
• Consistently exceeded monthly sales targets by approximately 15% through excellent communication and customer service
• Processed customer transactions and maintained accurate payment handling procedures
• Managed customer enquiries professionally and confidently within a fast-paced retail setting
• Maintained exceptional standards of presentation, professionalism and product knowledge
• Consistently exceeded sales targets while maintaining outstanding customer satisfaction

Head Teacher - Code Camp

(2022-01 - 2023-12)

• Managed registrations, attendance records and administrative documentation accurately
• Coordinated schedules, resources and daily activities to ensure smooth programme delivery
• Acted as a primary point of contact for parents and guardians, responding to enquiries and concerns professionally
• Developed strong organisational and communication skills while managing multiple responsibilities simultaneously
• Maintained a safe, supportive and engaging environment for students and families

Volunteer Retail Assistant - Cancer Research UK

• Delivered excellent customer service within a busy retail environment
• Supported stock organisation, merchandising and visual presentation
• Assisted customers and encouraged donations through positive engagement
• Worked collaboratively with staff and volunteers to maintain efficient store operations

Administrative Work Experience - Martin Tolhurst Solicitors

• Supported office administration through accurate filing, record management and documentation
• Organised both digital and physical records while maintaining confidentiality
• Assisted with correspondence and daily office operations
• Developed strong attention to detail and professional workplace communication skills

BA - Digital Media and Culture - University of Sussex A Levels - Art, Media Studies, Film Studies, EPQ - Darrick Wood School

GCSEs - Multiple subjects - Thomas Aveling School