Awards Team Administrator - Paragon Skills - Remote
(2025-03 - 2025-12)
- Uploading certificates to CRM after the learner has finished their EPA (End Point Assessment)
- Booking learners paper Maths and English tests and filling out the Excel spreadsheet for where they should be sent too
- Communicating with stakeholders such as awarding bodies to update certificates and to solve any issues with the websites
- Updating help guides with new relevant information on Microsoft Word
- Updating the learners details on CRM such as personal details
- Creating spreadsheets on excel
- Creating new profiles on awarding bodies websites for their EPA and closing them down once they have completed
- Liaising with other staff members in the wider team such as Tutors, Operations Managers and HR
Receptionist - Stanley corner medical centre - Wembley, HA0
(2023-11 - 2024-10)
- Greeting patients and checking them in for appointments and dealing with customer queries
- Sending out emails to other NHS Organisations such as hospitals, district nurses, palliative care
- Uploading E-consults to Emis
- Sending patients messages via Accurex
- Navigating through Emis to check patients in and book further appointments
- Calling patients to book in routine blood tests and other things they may be due for their conditions
- Answering telephones during morning busy periods and evenings
- Sorting out clinical medical files and sending back the records to the health authority for the people who have left out surgery and the deceased patients
- Greet patients and visitors in a warm and welcoming manner
- Register new patients, updating existing patient records and maintain accurate and confidential patient information
- Schedule appointments and manage the appointment system efficiently
- Answer incoming telephone calls, handle inquiries and direct call to patients and healthcare professionals
- Liaise with doctors, nurses, paramedics and other staff members to ensure a smooth patient flow and efficient operations
- Manage incoming and out-coming emails personal and shared inbox, filing and data entry
- Handle patient queries, provide information on services and address general inquiries
- Process prescriptions to be signed by the doctor
- Maintain cleanliness and organisation of the reception area and waiting room
Administrator - LMP Group - Remote
(2023-04 - 2023-10)
- Sending out emails to parents about the apprentices progress
- Sending out emails to the apprentices about filling out Microsoft form
- Completing check in calls with the apprentices
- Updating excel spreadsheet with new apprentices
- Updating Excel spreadsheet with the apprentices that have left or gone into gateway
- Emailed out E-Birthday cards to the apprentices
- Emailed out E-good luck cards to the apprentices
- Updated CRM to have the correct data needed
- Updated the safeguarding system My Concern with any Safeguarding queries
- Updated the Learning Platform Smart Assessor with emails I have sent out so the tutors could see it
- Liaised with tutors about the apprentices
- Liaised with Management with figures
Quality and standards Administrator - University of west London - Ealing, W5
(2023-02 - 2023-04)
- Supported the arrangement of and attend and minute events and meetings, including formal Committees, approval, amendment, suspension and closure events, accreditation events and working groups
- Supported the AQSO team in maintaining registers, files, and internally and externally facing web-areas
- Communicated with a range of stakeholders internally and externally for quality processes including but not limited to external examiner reports, external examiner contracts and allocations, course monitoring reports
- Supported compliance processes as required by the University in close liaison with the relevant Professional Service Departments, including but not limited to Proof of Right of Work checks and processing of financial requests from External Assessors, External Examiners and Independent Assessors
Business Administrator - Vital Group - Uxbridge, UB8
(2022-09 - 2022-12)
- General Admin Duties
- Uploading order requests on PeopleSoft
- Adding operatives to the rail planner
- Adding new operatives onto PeopleSoft
- Processing Payroll
- Sending out TCA's
- Liaising with Management
- Liaising with Payroll
- Liaising with stakeholders
Business Administrator - LMP Education - Remote
(2021-03 - 2022-09)
Traineeship from March 2021 to May 2021, then Temp role from June 2021 to September 2022
- General Admin duties
- Emailing / Calling Learners and clients
- Using Office to keep track of Information
- Learnt how to set up qualifications for Learners and Checking Learner's progress on qualifications
- Checking online JOT forms from employers of the trainees
- Be a Learner ambassador and sort through any queries they may have
- Supporting the tutors with paperwork
- Carrying out exit reviews and leaver forms with the learners
- Enrolling learners onto the course checking their PLRS
- Invigilating L1 Digital skills exams remotely
- Going to recruitment days and interviewing potential learners to join a Traineeships Course or apprenticeship
- DBS Checks for AEB Learners
- Calling learners to find out about their progressions and to log them on CRM
- Managed Learner Voice which was learners' feedback whilst on the course
- Sort out Learner Incentives and send them out Via Love to shop vouchers
- Attending meetings and taking minutes
- Attending Audit meetings and got the documents ready
- Update registers with attendance and Weekly hours
- Sorting out Learners Timesheets and documents, getting them signed and them uploading them to CRM
- Sorting out and Pre-populating Commitment Statements for Apprenticeships (200 Learners) – Project
- Managed ALS Support for the learners (Cognassist) and uploaded the change request to claim funding on CRM
Business Administrator Apprentice - Ferrovial - Airside Heathrow airport
(2019-04 - 2019-10)
Left due to not starting the apprenticeship
- Document control
- Receptionist duties
- Organising meetings (Preparing the room for meetings)
- Using office systems such as databases
- Working as a team
- Sorting out the men's timesheets in construction sending them by scanning them by email to the relevant people
- Phoning to organise deliveries to airside and to the relevant teams
Nursery Assistant - Multiple Nurseries
(2015-01 - 2021-02)
Nursery assistant at the following nurseries: Sunflower house day Nursery, Apples and Cherries Day Nursery, Whitehouse Nursery, Growing Tree, Little Marvels Nursery, Coat of many Colours, Little-brook Nursery, Hungry Caterpillars Nursery
Maternity leave
(2025-12)
