Samantha Wright

A reliable, adaptable, and highly organised individual with a strong background across customer service, administration, healthcare, retail, and production environments. I am experienced in working in fast-paced settings, meeting targets, and delivering high standards of service. I communicate confidently with a wide range of people and take pride in being approachable, professional, and efficient. I am a quick learner who is always willing to take on new challenges and develop new skills.

Production Operative / Plant Operator - Ranstad – Bournville (Mondelez) - Bournville

(2025-03)

• Operating machinery and supporting production line processes
• Working to strict health and safety standards
• Meeting daily targets and KPIs in a fast-paced environment
• Carrying out manual handling tasks safely
• Supporting team efficiency and maintaining quality standards

Barista - Starbucks - Cannock

(2024-06 - 2025-03)

• Prepared beverages to company standards in a busy environment
• Delivered excellent customer service and handled queries
• Operated tills and processed transactions accurately
• Maintained cleanliness and organisation of the store

Catering Manager - Caterlink

(2024-02 - 2024-06)

• Managed daily catering operations and food preparation
• Supervised staff and ensured smooth service delivery
• Maintained hygiene standards and managed stock levels

Medical Secretary / Clinic Coordinator - Moss Grove Surgery

(2023-06 - 2024-02)

• Coordinated appointments and managed patient bookings
• Handled enquiries professionally via phone and face-to-face
• Maintained accurate records and administrative systems

Customer Advisor - The AA

(2022-10 - 2023-01)

• Managed customer queries and processed claims
• Provided clear updates and resolved issues efficiently
• Maintained accuracy in documentation

Customer Assistant - Lidl

(2022-03 - 2022-10)

• Supported store operations including stock replenishment
• Operated tills and assisted customers
• Maintained store presentation and cleanliness

Healthcare Assistant - Black Country Partnership NHS Foundation Trust

(2021-08 - 2022-03)

• Supported patients with care and daily needs
• Assisted clinical staff and maintained records
• Ensured a safe and clean working environment

Manager / Customer Assistant - Sisters Coffee Lounge

(2019-10 - 2021-03)

• Managed daily operations and staff
• Delivered high standards of customer service
• Handled food preparation and business responsibilities
• Maintained cleanliness and organisation of the store

Staff Nurse - NHS

(2016-06 - 2019)

• Provided patient care and clinical support
• Maintained accurate patient records
• Worked collaboratively within multidisciplinary teams

Bachelor of Science (BSc) - Paediatric Nursing - University of Wolverhampton (2016)

Certificate of Higher Education - Health & Social Care - Dudley College (2012)

Diploma - Indian Head Massage (Level 3) - Halesowen College (2007)

GCSEs - Castle High School