Legal Administrator assistant / Call handler at Dometic Abuse Alliance (2026-02 – Present)
- Handled a high volume of inbound and outbound calls, acting as the first point of contact for clients seeking assistance with Non-Molestation Orders and Child Arrangement Orders, providing clear guidance and professional support during sensitive situations.
- Maintained regular communication with clients to provide updates on their cases, demonstrating empathy and confidentiality.
- Accurately recorded client information and worked with caseworkers on the team to ensure matters progressed.
Luxury Sales Associate at Onitsuka Tiger (Lifestyle brand of ASICS) (2024-01 – Present)
- Proactively resolved customer purchase queries in-person and over the phone, delivering exceptional service and ensuring high levels of satisfaction.
- Strategically managed shop floor stock and merchandising, ensuring optimal product availability and visually appealing displays to maximise sales potential.
- Provided tailored customer experiences, expertly advising on and upselling products to meet individual needs and consistently exceed sales targets.
Funding and Data Entry Assistant at Capital City College (2025-08 – 2025-09)
- Entered and maintained student funding data accurately in college systems to meet funding requirements
- Reviewed and verified supporting documents to ensure records were correct and complete.
- Coordinated with finance and admin teams to prepare reports and meet deadlines for funding reviews
Volunteer Teaching Assistant at Goodmayes Primary School (2022-04 – 2022-06)
- Provided targeted one-on-one and small group support across reading and writing.
- Developed and prepared engaging educational resources, including worksheets and lesson material.
- Delivered constructive and encouraging informal feedback to students, effectively guiding them to understand and rectify errors.
Student Volunteer at City Community Legal Advice Centre (2025-01 – 2025-03)
- Assisted clients with completing Personal Independent Payment (PIP) claim forms, ensuring accurate responses tailored to each individual's circumstances.
- Conducted client interviews in a sensitive and respectful manner to gather detailed medical and personal evidence relevant to the eligibility criteria.
- Developed strong written communication skills by drafting clear, carefully reviewed answers aligned with DWP descriptors.
- Worked with supervising solicitors and volunteers to ensure the delivery of high quality legal support
Legal Assistant at FSL Solicitors (2022-07 – 2022-08)
- Managed and maintained comprehensive filing systems for sensitive client records, including both physical and electronic formats, ensuring data integrity and accessibility
- Conducted thorough legal research into immigration laws, policies, and case precedents, providing critical support for casework and client advice.
- Efficiently managed high volumes of incoming calls, accurately directing enquiries to the relevant team members and ensuring good communication flow within the office.
