Nursing Assistant at Thorpe House Specialist Mental Health Unit (2024-01 – 2026-01)
Worked as a nursing assistant assisting residents with personal care, daily activities in the home and trips out. Supporting them with their mental health and encouraging independence.
- Assisted residents with personal care
- Supported daily activities in the home and trips out
- Supported residents with their mental health
- Encouraged independence
Carer / HCA at 24h healthcare (2020-03 – 2024-01)
Provided comprehensive care support to clients including personal care, daily activities, and household management.
- Aided clients with bedtime routines, washing and dressing
- Created positive relationships with clients through practical support and companionship, improving overall quality of life
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs
- Supported clients in accessing social and leisure activities, developing increased independence and life satisfaction
- Cooked, cleaned and provided companionship to elderly patients
- Managed and updated client records, ensuring accuracy for dependable health and wellbeing monitoring
- Assisted clients with daily household tasks including cleaning, laundry and food preparation
- Managed aggressive and threatening behaviour, working with clients suffering mental health disorders
Front of House Team Member at Birchencliffe garden centre (2018-01 – 2020-10)
Delivered customer service and hospitality services in a fast-paced garden centre environment.
- Elevated guest experiences by delivering tailored, personalised customer service
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers
- Collaborated across team to achieve productivity and efficiency
- Handled reservations to maximise covers and revenue
- Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations
- Promoted current offers through creative promotional displays and targeted upselling
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards
- Served high volumes of guests in fast-paced service environments with exceptional customer care
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills
- Shared product knowledge to make targeted recommendations, upsell products and boost transaction value
Waitress at Bertie's (2017-05 – 2017-12)
Provided waitressing and hospitality services in a restaurant environment.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards
- Provided friendly, courteous service, maximising positive customer satisfaction ratings
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste
- Trained new wait staff to deliver quality service and uphold brand standards
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays
- Maintained bar stocks, replenishing daily as necessary
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns
