Samara Denton

I've worked as a cleaner, waitress and carer, leading me to have a multitude of very varied skills, I've always been a valued team member in all of the jobs I've worked, this is because of how fast I learn, my dedication to self improvement & ability to follow instructions but also take initiative & make important decisions myself.

Nursing Assistant at Thorpe House Specialist Mental Health Unit (2024-01 – 2026-01)

Worked as a nursing assistant assisting residents with personal care, daily activities in the home and trips out. Supporting them with their mental health and encouraging independence.

• Assisted residents with personal care
• Supported daily activities in the home and trips out
• Supported residents with their mental health
• Encouraged independence

Carer / HCA at 24h healthcare (2020-03 – 2024-01)

Provided comprehensive care support to clients including personal care, daily activities, and household management.

• Aided clients with bedtime routines, washing and dressing
• Created positive relationships with clients through practical support and companionship, improving overall quality of life
• Safely lifted, transferred and repositioned service users using hoists and wheelchairs
• Supported clients in accessing social and leisure activities, developing increased independence and life satisfaction
• Cooked, cleaned and provided companionship to elderly patients
• Managed and updated client records, ensuring accuracy for dependable health and wellbeing monitoring
• Assisted clients with daily household tasks including cleaning, laundry and food preparation
• Managed aggressive and threatening behaviour, working with clients suffering mental health disorders

Front of House Team Member at Birchencliffe garden centre (2018-01 – 2020-10)

Delivered customer service and hospitality services in a fast-paced garden centre environment.

• Elevated guest experiences by delivering tailored, personalised customer service
• Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers
• Collaborated across team to achieve productivity and efficiency
• Handled reservations to maximise covers and revenue
• Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations
• Promoted current offers through creative promotional displays and targeted upselling
• Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds
• Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies
• Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas
• Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards
• Served high volumes of guests in fast-paced service environments with exceptional customer care
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards
• Managed restaurant closing duties, from cleaning dining areas to cashing up tills
• Shared product knowledge to make targeted recommendations, upsell products and boost transaction value

Waitress at Bertie's (2017-05 – 2017-12)

Provided waitressing and hospitality services in a restaurant environment.

• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards
• Provided friendly, courteous service, maximising positive customer satisfaction ratings
• Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces
• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste
• Trained new wait staff to deliver quality service and uphold brand standards
• Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays
• Maintained bar stocks, replenishing daily as necessary
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns

GCSE in Maths – Salendine nook high school (2018-06)