Samari Victor

Compliance and customer service professional with 3+ years at Teleperformance across Passport Office and Virgin Money campaigns. Skilled in high-volume inbound support, complaint resolution, and multi-site compliance management. Combines strong communication with rigorous attention to process, audit trails, and vulnerable-customer care.

Compliance Manager - Phosters FM

(2024-02)

• Coordinate compliance activity across ~600 assets at 25+ sites, managing high-volume actions and competing deadlines simultaneously
• Liaise daily with site teams, contractors and stakeholders via phone and email, delivering clear guidance and timely progress updates
• Investigate service discrepancies end-to-end, maintaining accurate audit-trail records across multiple systems while safeguarding confidential data

Customer Service Representative — Permanent - Teleperformance

(2021-06 - 2024-01)

Passport Office, Virgin Money and other workstreams

• Handled high-volume inbound contacts for Passport Office and Virgin Money, resolving enquiries and complaints within strict service targets
• Investigated and resolved Virgin Money complaints including written responses, escalations and adherence to regulatory complaint deadlines
• Supported vulnerable customers with empathy and professional boundaries while accurately documenting all interactions across multiple systems

Risk and Compliance Officer — Freelance Alongside Permanent Employment - Smartsafe Consulting

(2022-01 - 2024-01)

• Delivered freelance risk and compliance assignments alongside permanent employment, meeting client deadlines and managing workload independently
• Reviewed documentation, conducted audits and communicated corrective actions clearly to stakeholders while handling confidential information responsibly
• Supported risk assessments and policy reviews, maintaining accurate records and ensuring follow-up actions were tracked to completion

Risk Management Officer - Obena Engineering Ltd

(2015-09 - 2019-03)

• Maintained risk and regulatory records, investigated issues and communicated corrective-action recommendations to employees and stakeholders

Bachelor of Arts - Foreign Language (French) - Ambrose Alli University (2002 - 2007)