Billing advisor - Scottish and Southern Energy PLC
(2026-01 - 2026-04)
- Managed end-to-end invoice validation through detailed analysis and resolution of billing exceptions and market messages.
- Analysed and updated meter readings to maintain accurate billing records and resolve related customer queries.
- Reviewed and actioned unbilled customer reports to ensure timely and accurate billing.
- Maintained tariffs, price changes, discounts, and tenders within a multi-currency billing system.
- Resolved billing queries and message exceptions using billing process tracking tools, ensuring accuracy and compliance.
- Acted as a key first-line contact, taking full ownership of customer calls and queries.
- Conducted smooth and compliant DPA checks while clearly acknowledging customer concerns.
- Provided transparent and warm handovers to relevant teams to ensure a seamless and positive customer experience.
Sales Assistant - BMW GROUP UK
(2025-01 - 2025-10)
- Delivered personalised customer support by identifying needs and providing appropriate solutions
- Confidently used CRM systems to manage customer information and ensure effective follow-ups
- Developed strong product and service knowledge to provide accurate, reliable advice
- Ensured high levels of customer satisfaction across both digital and face-to-face interactions
- Consistently adhered to company policies, procedures, and service standards
Customer Service Representative - METRO BANK
(2023-01 - 2024-08)
- Provided customer support both face-to-face and over the phone in a fast-paced banking environment
- Answered customer queries regarding account types and banking products
- Checked and monitored customer account statuses, including payments and cheques
- Reviewed and clearly explained account charges and transactions to customers
- Assisted customers with opening new accounts and completing required documentation
- Supported customers affected by fraud, theft, or identity theft with sensitivity and accuracy
- Arranged replacement of lost or stolen debit and credit cards
- Processed customer address changes and maintained accurate records
- Managed customer appointments to ensure timely and efficient service
Customer Service Assistant - LLOYDS BANK
(2022-02 - 2022-12)
- Analysed customers' financial needs to recommend the most suitable products and services
- Demonstrated strong understanding of customer enquiries and issues to deliver effective resolutions
- Provided solutions focused on achieving the highest level of customer satisfaction
- Communicated clearly and professionally to build trust and positive customer relationships
- Maintained a customer-focused approach while adhering to company policies and standards
