Samia Zafar

Dedicated and customer-focused Customer Service Representative with experience providing excellent support, resolving customer inquiries, and maintaining high levels of customer satisfaction. Skilled in communication, problem-solving, and handling customer concerns in a professional and efficient manner. Committed to delivering positive customer experiences while contributing to team and business goals.

Client Support Associate at Platinum Digital Services (2023-09 – 2025-12)

• Provided professional support to clients via phone, email, and live chat, ensuring a high level of customer satisfaction.
• Responded promptly to client inquiries and resolved issues efficiently in line with company policies and service standards.
• Built and maintained positive relationships with clients by delivering excellent customer service and ongoing support.
• Managed customer accounts, updated records, and maintained accurate client information in internal systems.
• Escalated complex issues to relevant departments and followed up to ensure timely resolution.
• Assisted clients with product and service information, troubleshooting, and account-related queries.
• Handled customer complaints professionally, identifying appropriate solutions to achieve positive outcomes.
• Collaborated with internal teams to improve service delivery and enhance the overall client experience.
• Monitored and tracked client interactions, ensuring all communications were accurately documented.
• Consistently met performance targets, service level agreements (SLAs), and quality standards.

Bachelors of Science in Dietetics and Nutritional Sciences – University of Lahore (2018-09 – 2023-06)

MPhil in Human Nutrition and Dietetics – University of Lahore (2023-09 – 2025-10)